Desktop Support Engineer

Location - 6675 185th Avenue N.E.Redmond, WA 98052 (100% on-site role)

Contract

Job Description

Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems.

Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques.

Ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals Requirements and skills
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc
• Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field