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Form of work Job Title: Deskside Technician II
Location: Spencer Indiana - Fully On-site 47460
Duration: 12 Months
Proficient in English and Spanish
08:00:AM - 04:30:PM
Tech will help Spencer IN site user. Tech needs to be proficient in English and Spanish Languages. Tech will need to be onsite 5 days a week
Job Purpose
Provides technical support for computers and associated networks.
Key Responsibilities
1. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, related PC software, telephones, cables, and connectors.
2. Provides personal computer, hardware, and software support.
3. Installs, services, and repairs personal computers and installs attendant software.
4. Connects personal computers and terminals to existing data networks.
5. Instructs users in the use of personal computers and networks.
6. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
7. Performs basic PC, PBX, and network software programming.
Able to meet assigned project milestones and desktop productivity goals regularly and with little intermediate intervention.
8. Monitor Magic Help Desk Queue, taking ownership of support calls, and resolving support issues.
9. Monitor internal company telephone switch and voice mail system.
10. Troubleshoot phone extension and voice mail problems on a daily basis.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
AA Degree or equivalent work experience in related discipline and 1 year of related experience.
Location: Spencer Indiana - Fully On-site 47460
Duration: 12 Months
Proficient in English and Spanish
08:00:AM - 04:30:PM
Tech will help Spencer IN site user. Tech needs to be proficient in English and Spanish Languages. Tech will need to be onsite 5 days a week
Job Purpose
Provides technical support for computers and associated networks.
Key Responsibilities
1. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, related PC software, telephones, cables, and connectors.
2. Provides personal computer, hardware, and software support.
3. Installs, services, and repairs personal computers and installs attendant software.
4. Connects personal computers and terminals to existing data networks.
5. Instructs users in the use of personal computers and networks.
6. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
7. Performs basic PC, PBX, and network software programming.
Able to meet assigned project milestones and desktop productivity goals regularly and with little intermediate intervention.
8. Monitor Magic Help Desk Queue, taking ownership of support calls, and resolving support issues.
9. Monitor internal company telephone switch and voice mail system.
10. Troubleshoot phone extension and voice mail problems on a daily basis.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
AA Degree or equivalent work experience in related discipline and 1 year of related experience.
