Address
Form of work
Salary8:00am - 5:00pm (M - F)
Job Summary:
- Installing, configuring, and troubleshooting desktop operating systems and application software
- Performing system backups and data recovery operations.
- Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment.
- Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
- Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment.
- Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
- Knowledge of ServiceNow ticketing system and associated workflows.
- Ability to troubleshoot and resolve technical issues using ServiceNow tools.
- Familiarity with ServiceNow customization and configuration options.
Job Type: Contract
Salary: $26.00 - $28.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
- 2 years
- 3 years
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Desktop Support: 1 year (Required)
- IT support: 1 year (Preferred)
Location:
- Waco, TX 76712 (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Waco, TX 76712 (Required)
Ability to Relocate:
- Waco, TX 76712: Relocate before starting work (Required)
Work Location: In person
