CITY OF MYRTLE BEACH, SOUTH CAROLINA CLASSIFICATION DESCRIPTION
CLASSIFICATION TITLE: DESK OFFICER, CLASS III
PURPOSE OF CLASSIFICATION
The purpose of this classification is to protect life and property, to respond to the needs of the general public, to deter criminal activity within the community, to enforce all city statutes, ordinances and the laws and regulations of the state, and to perform investigations, special details, and specific assignments within an assigned division.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Answers non-emergency, not in progress calls for service including but not limited to: domestic disputes, abuse, assaults, burglaries, thefts, property damage, public service duties, found property, and civil issues.
Responds to complaints and questions related to law enforcement issues and activities; mediates disputes; provides information, advice, and guidance; takes and relays messages and/or directs calls to appropriate personnel; returns communication as necessary; provides referrals for additional public and private resources, including the civil court system.
Researches problems and initiates problem resolution; answers the telephone, e-mail, social media posts, and receives visitors in person.
Enforces all applicable codes, ordinances, laws and regulations in order to protect life and property, prevent crime, and promote security.
Writes citations; arrests and processes offenders as appropriate; assists in booking inmates into jail; processes evidence.
Conducts preliminary and advanced investigations; obtains warrants; interviews victims, complainants and witnesses and takes statements; gathers information and evidence; prepares investigative reports and sketches; participates in court activities; testifies in judicial proceedings.
Provides assistance and support to other officers as necessary; provides assistance to other law enforcement or public service agencies as appropriate.
Follows safety procedures, utilizes safety equipment, and monitors work environment to ensure safety of employees and other individuals; performs driving functions in a safe and efficient manner under various conditions, including day/night hours, in congested traffic, in adverse weather conditions, and in non-emergency situations.
Inspects and maintains assigned uniform, weapons, and equipment.
Performs research functions as needed; researches criminal histories and location of individuals via computer; searches driver's license files, pawnshop database, and video systems.
Creates/maintains positive public relations; provides education and information regarding laws, law enforcement, crime prevention, drug abuse, and related issues.
Maintains records, logs, and files of work activities; maintains current manuals, policies/procedures, bulletins, map books, and other materials for reference and/or review.
Prepares or completes various forms, reports, correspondence, logs, checklists, accident reports, incident reports, supplemental reports, complaint forms, property/evidence sheets, citations, suspension notices, accident information sheets, diagrams, warrant applications, booking sheets, bail/bond forms, grant proposals, lesson plans, or other documents.
Receives various forms, reports, correspondence, logs, evidence sheets, witness statements, criminal history reports, warrants, subpoenas, summonses, court dockets, templates, diagrams, hit-and-run reports, toxicology reports, hospital records, laws, codes, ordinances, policies, procedures, maps, bulletins, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Communicates effectively and coherently via telephone and/or two-way radio.
Communicates with supervisors, officers, employees, other departments, dispatchers, law enforcement agencies, fire personnel, emergency/medical personnel, court officials, attorneys, victims, complainants, prisoners, suspects, the media, the public, outside agencies, and other individuals as needed to obtain information, coordinate activities, review status of work, exchange information, or resolve problems.
Attends shift meetings, training sessions and seminars as required to remain knowledgeable of departmental operations, to promote improved job performance, and to stay current with changing policies, procedures, codes, and criminal/civil case law; reads professional literature; maintains professional affiliations.
Operates a variety of standard and specialized machinery, equipment, and tools associated with law enforcement.
Operates a personal computer, general office equipment or other equipment as necessary.
ADDITIONAL FUNCTIONS
May perform special operations/details such as crime prevention/analysis, Real-time Crime, Intelligence-Led Policing, training, teaching, and/or other duties as assigned.
May escort individuals or groups who are entering or leaving city buildings.
May provide law enforcement and public safety support as a Class III Officer, to include assisting with crowd and traffic control; security in the courtroom, airport, and other facilities.
May conduct background investigations on applicants for various positions within the police department.
May provide escorts for Property & Evidence technicians to drop-off and pick-up locations.
May operate the city's Info Line during large events or peak hours.
May conduct data entry of arrest reports, charging documents, or other reports completed by other employees.
May schedule and lead tours of police department facilities.
May act as Court Liaison to: assist with officer attendance; maintain shared JRL court calendar and communicate with Clerks office regarding required pickups; provide Detention with a list of prisoner pickups in a timely manner; verify guilty pleas and those that need to return to court; ensure officers complete re-writes.
May complete mobile-name-candidating in JMS.
May enter hand-written "blue" tickets into the RMS citation module.
High school diploma or GED; previous experience in law enforcement or some public relations experience in a similar police/law enforcement or related environment preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina driver's license. Must be at least 21-years of age. Must be a U.S. Citizen. Must be eligible to obtain and maintain the following certifications: South Carolina Criminal Justice Academy Class III Law Enforcement Officer Certification. Must be qualified to operate a firearm. May be required to attain and maintain other certifications as related to assignment.
Core Competencies
These competencies are identified by City of Myrtle Beach leadership and must be demonstrated by all employees across the organization.
Self-Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
· Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain
· Ethics and Values - Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
· Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
· Public Service - Demonstrates the competency of public servant by serving the needs of our community and going the extra mile to ensure our residents are taken care; shows attention to small details
· Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower - getting informal and incomplete information in time to do something about it
Job Specific Competencies
These competencies are specific to the essential functions of this job
· Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
· Composure - Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
· Career Ambition - Knows what he/she wants from a career and actively works on it; is career-knowledgeable; makes things happen for self; markets self for opportunities; doesn't wait for others to open doors
· Interpersonal Savvy - Relates well to all kinds of people - inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
· Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to performance reviews and career discussions
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, traffic hazards, bright/dim lights...
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