Desk Ambassador / Customer Service

About Us: Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!
The Position: At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”

Your Typical Responsibilities:

• Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
• Setting up the pool deck area before each shift.
• Registering students for class and managing them in and out of the water between classes.
• Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
• Posting photos and videos to social media in a fun and personal way.
• Assisting our parents with questions they have about their schedule and the progress of their children.
• Promoting referrals for new enrollments.
• Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
• Testing the water to ensure water quality and temperature.

What do we need from you?

• An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
• An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
• The ability to multi-task and not lose your sense of fun.
• A genuine desire to help us decrease drowning for both children and adults.
• Be open to travel to our other location at Johns Creek/ Suwanee location for training and meetings.

What can you expect from us?

• Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay
• Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff
• The opportunity for growth in a business with massive expansion opportunities
• Structured, paid training
• Extra paid birthday time off
• Happy, laughing, singing KIDS

Job Type: Part-time

Pay: $12.50 - $13.50 per hour

Expected hours: 8 – 15 per week

Experience level:

• 2 years

Shift:

• 4 hour shift
• Evening shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person