Deposit Servicing Supervisor

Manages the day-to-day operations of all Deposit Servicing processing which includes monetary processing, customer account maintenance, return items, Fiserv IP related functions, including adjustments, wholesale lockbox, union processing, micrographics requests, legal processing, and any service related tasks for the branches and departments. Supervises and directs activities of employees, trains and develops staff, monitors compliance with company policies and procedures, operates controls and manages risk that may occur within the department. Works with the Department Manager to ensure satisfactory audits, both internal and external and controls expenses. Works with management & the team to recommend process improvements.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Responsible for supervising the day-to-day operations of all Deposit Servicing processing groups which includes monetary processing, customer account maintenance, return items, Fiserv IP, adjustments/research, wholesale lockbox, union processing, and any service related tasks for the branches and departments within the bank.
• Assists in helping the department meet all regulatory and KPI time frames. Ensures staff is knowledgeable and current on all the rules and regulations.
• Knowledge of compliance with the state and federal laws, rules, and regulations, and the bank’s policies and procedures, affecting the employee’s job duties and responsibilities, and other consumer protection regulations, and industry, ethical or fiduciary practices or standards, as applicable.
• Assists with staff development, coaching, and counseling.
• Implements training and cross-training programs to reduce risk and improve the department’s effectiveness, teamwork, and quality of service. Manages staff scheduling to ensure adequate coverage of the entire department’s functions at all times.
• Develop, maintain, and keep current procedures to and ensure compliance with all Deposit Operations and regulatory requirements. Proactively identifies and implements changes to correct any weaknesses, deficiencies, or non-compliance issues.

Minimum Qualifications:

Education:

• High School Diploma required.

Experience:

• 3+ years of bank operations and/or deposit processing experience required.
• 2+ years of supervisory experience required.
• General ledger, FISERV experience preferred.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.