Deposit Operations Clerk

Job Summary:

Performs a variety of clerical duties in the operations area. May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc. May perform only one or a combination of these or other related operations duties. Handles complex problems and has the ability to effectively communicate problem resolution with internal staff and customers. Capable of working independently and having good decision-making ability.

Essential Duties and Responsibilities

• Reconcile non-post of checking, savings, general ledger, and certificates of deposits to proper accounts and transaction codes.
• Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy.
• Process Construction payouts.
• Process garnishments and levies.
• Process Exceptions and Stop Payments daily.
• Process Debit Card Application and Charge Back disputes. Responsible for ATM resolution from customer and/or Bank personnel inquires.
• Check and send and verify ACH and exceptions, and E-Corp. Process unauthorized ACH transactions.
• Process NSF account closures.
• Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers.
• Process Domestic and International wire transfers.
• Reconcile redeemed Savings Bonds to general ledger.
• Process and mail statements and notices to customers daily.
• Monitor Reg. D violations and report any violations to the Compliance Officer.
• Process Deposited Item Returns.
• Assist customers and Bank personnel with general questions, problems or concerns in a professional and courteous manner.

Qualifications

• Excellent organizational and analytical skills.
• Must be knowledgeable or able to learn company products, services, and related information to perform each essential duty satisfactorily.
• Should have the knowledge and ability to use office equipment such as; telephone, computer, calculator, fax, typewriter, and reference materials as well as various software packages.
• Must have the ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously.
• Requires ability to prioritize and organize work, apply common sense, and proofread and edit documents for accuracy.
• Must have the knowledge and ability to communicate effectively with office staff, existing and potential customers, and insurance agency personnel.
• Must have the ability to understand and work from oral and written instructions.
• Excellent internal and external customer service and problem resolution ability.

Education and/or Experience

High school diploma or equivalent.

Language Skills

Knowledge and ability to communicate effectively with bank personnel and customers. Must have the ability to understand and work from oral and written instructions.

Mathematical Skills

Must have the ability to perform basic math skills and to calculate simple to complex factors as required.

Reasoning Ability

Must have ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously. This job requires employee to prioritize/organize work, and apply common sense, as well as proofread and edit documents for accuracy. Employee must have the knowledge and ability to troubleshoot and develop solutions to customer problems in a timely manner.

Computer Skills

Should have knowledge and ability to use office equipment such as the telephone, computer, calculator, fax, typewriter, and reference materials, as well as various software packages.

Certificates, Licenses, Registrations

Not applicable.

Other Skills and Abilities

• Must have the ability to learn the company’s quality objectives and apply those objectives in the performance of all job duties.
• Must have the ability to manage and maintain confidential information.
• Must be able to be an effective team member: communicate and cooperate with other Banking Center Offices and bank personnel.
• Must be able to work without supervision complete related tasks correctly in a timely and satisfactory manner.
• Must provide excellent customer service at all times.

Other Qualifications

Employee must have the ability to assist in other job-related areas as required and the ability to work daily and overtime as needed.