Deployment Engineer

FileOnQ is a Seattle based Business-to-Business/Government Software Company with a national market and customer base of over 400 private and public entities.

Core Product: Public Safety Software Platform with the flagship products EvidenceOnQ and DigitalOnQ.

About FileOnQ and the Opportunity: FileOnQ is a small profitable but dynamically growing company. FileOnQ has maintained over 90% of customers over our entire history. FileOnQ maintains two very large patents, which protect our intellectual property and provide exciting opportunities for partnerships and exponential growth in the near future. With a solid foundation, and pressing customer demand, we are now positioned to aggressively pursue the vision for our future. The next step in our roadmap is to add a few key team members, which will fill vital roles in our success for the years ahead.

Position: We are seeking a Deployment Engineerto join our team! We are looking for a full time, highly motivated individual whose aim is higher than others and would like to be on the leading edge of technology in the market(s) we serve. Join our team of Deployment Engineers to expand our ability to keep up with the market demand and continual advancement of our software offerings. This is a remote position, but you may be required to travel 5-10% of the time.

Responsibilities:

• Systems analysis and creating custom application Profiles and work processes
• Installing, upgrading and deploying EvidenceOnQ and other FileOnQ software applications
• Manage and control project scope, timeline, risks & issues across multiple projects simultaneously
• Migrating prior data into our database and integrating with current customer legacy system
• Writing custom reports, SQL stored proceudres, triggers and workflow configuration
• Work with customers to clearly understand their business needs and to design application to accomplish their business goals and objectives
• Recommend options or solutions that meet a client’s needs and desired functionality
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW

Desired Experience:

• Technical and software application support within law enforcement
• Maintaining a SQL Server environment and proficiency in writing SQL scripts and queries
• Database administration
• Expert level knowledge of Crystal Reports
• Expert level knowledge of Microsoft Office Suite
• Experience handling technical support calls from customers (application users AND their IT support) using remote desktop tools
• Experience tracking support issues with a ticketing system
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

Experience:

• SQL Server Management Studio: 1 year (Required)
• Customer support: 1 year (Required)
• Crystal Reports: 1 year (Required)
• Project management: 1 year (Required)

Work Location: Remote