Department Secretary/Medical Assistant- Per Diem, Endoscopy

Full-time Per Diem. Variable weekday shifts

Medical Assistant Certification is required. 

The Endoscopy Center Department Secretary/Medical Assistant provides direct and indirect care to Endoscopy Center patients to ensure efficient patient flow and quality patient care. Under the supervision of the Nursing Director or designee, the Department Secretary/Medical Assistant performs various administrative and direct/indirect patient care duties which facilitate each patient's readiness for their visit/procedure and an optimal unit patient flow. The Endoscopy Center Department Secretary/Medical Assistant will work collaboratively with the team to assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Expectations of the individual in this position will be to demonstrate professionalism; excellent organizational, time management, customer service and communication skills; the ability to be self-directed; work well in a group and focus on patient-centered quality care. The Department Secretary/Medical Assistant's distribution of duties and hours will be flexible to meet the needs of the unit and patients and families.  

Responsibilities include but are not limited to:

• Performs assigned administrative and direct/indirect patient care duties to ensure efficient operation of the Endoscopy Center. 
• Schedules patients in a manner that optimizes an efficient flow in the Endoscopy Center.
• Triages phone calls in a pleasant and courteous manner, collaborating with professional personnel when appropriate, accurately relaying messages to the appropriate personnel.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Orders office supplies weekly and as needed and puts supplies away in appropriate places.
• In all duties, upholds HIPAA requirements, adhering to confidentiality standards in all communications about patient information, i.e., schedules, medical records, phone calls.
• Files all charts and testing results into the patient medical record in a timely manner.
• Updates Endoscopy Center charts and medical records to include add-on cases, cancellations, etc.
• Works collaboratively with the medical and nursing team to optimize patient flow.
• Assists in inventory, nutrition, and supply management. 
• Notifies interpreter services of patients who will need medical interpretation. 
• Demonstrates ability to efficiently use FH EPIC Chart system.
• Prepares the patient medical record pre-procedure and ensures that all required paperwork is in the chart including MRI results, CT scans, referrals, MD notes.
• Escorts patients to and from the procedure room and/or to exit as directed by RN.
• Places patient on monitor, checks vital signs as indicated/directed.
• Assists patient with changing into appropriate hospital attire and back to street clothes as indicated, ensuring safety measures are taken to prevent falls.
• Demonstrates transfer techniques utilizing proper body mechanics to prevent discomfort or injury to patient or self.
• Collaboratively provides direct care to patients with the RN to facilitate efficient patient flow and quality patient care.
•  Provides other support to Endoscopy Center team as needed.
• If determined to be optimal for the patient(s), has the capability to obtain vital signs, remove IV's, and perform EKGs. 

Grade: 140

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum.  Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties.  Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. 

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital.  Our patients call it better care.  Our employees call it home.

• High School Diploma or GED required
• Graduate of Medical Assistant Program requirement
• Medical Assistant Certification required
• BLS required.          
• Previous clerical experience required 
• Adheres to all I C.A.R.E. Standards
• Ability to speak, read, and write English
• Excellent communication skills
• Computer proficiency 
• Ability to work as a team player 
• Ability to multitask, prioritize, and be detail oriented