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SalaryLocation/Org Data : Brand Logo: Overview:
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
Dental or Medical Office experience preferred
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
This is a full-time position Monday through Thursday 8am-4:30pm and Fridays 6:30am-1:30pm. Excellent benefit package including health, dental, vision and life insurance, as well as 401K, PTO and uniform allowance.
We are looking for an upbeat, caring, friendly person to add to our fast-paced team at West Shore OMS. This position is primarily responsible for the daily activities of the front office including greeting patients, telephone coverage, appointment confirmation and scheduling, patient registration, chart preparation and insurance verification. Must have strong organizational skills, excellent written and oral communication skills, and ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.
Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
- Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
- Registers patients by verifying that a patient’s record is up to date and accurate.
- Makes appropriate changes in the computer system and on the patient's chart.
- Scans documents for patient file including driver’s license, insurance card, and referral form.
- Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
- Obtains necessary documentation or records prior to patients’ scheduled date of service.
- Answers telephone and responds to inquiries including email correspondence from patients.
- Prepares treatment plans.
- Schedules appointments and enters into schedule.
- Checks patients out and collects payments from patients and reconciles daily cash reports.
- Conducts reminder calls to patients.
- Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
- Maintains lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
Dental or Medical Office experience preferred
Customer service
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Customer Service – Responds promptly to patient needs; solicits feedback to improve service; responds to requests for service and assistance.
- Interpersonal Skills – Maintains confidentiality; remains open to others’ ideas and tries new things.
- Oral Communications – Speaks clearly; listens to patients and others
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions
- Adaptability
- Attendance/Punctuality
- Dependability
This is a full-time position Monday through Thursday 8am-4:30pm and Fridays 6:30am-1:30pm. Excellent benefit package including health, dental, vision and life insurance, as well as 401K, PTO and uniform allowance.
