Dental Specialty Coordinator

About Complete Specialty Solutions:

Complete Specialty Services (CSS) is a nationally recognized, traveling private specialty group that partners with general, pediatric, and orthodontic offices to provide exceptional and compassionate dental services to their patients. We help these practices keep their referral patients in-house and ensure their patients receive top-quality care. We are committed to fostering a positive work environment that emphasizes mentorship, collaboration, autonomy, and continued growth.

Job Description:

CSS is seeking a Dental Specialty Coordinator who is cross-trained in both oral surgery and orthodontic admin duties to join our team in Houston and the surrounding cities. This is a full-time position that includes occasional work-from-home opportunities. The Dental Specialty Coordinator will oversee the daily operations of our specialty team, serving as a liaison between our clients (dental offices), traveling team, and remote services. This role requires a commitment to professional and clinical excellence, as well as a passion for teaching and interacting with staff members of all skill levels to improve patient experience and financial results.

Responsibilities:

• Communicate with up to 15 GP practices to support and maintain productivity
• Complete practice assessments
• Review treatment plans and insurance verifications with office staff and specialists
• Exercise leadership skills with the travel team to ensure successful production days
• Assist office staff with all specialty-related denials, including duplicate claims, timely filing, EOB requests, not medically necessary denials, COB denials, and COP denials
• Provide feedback to providers, departments, and offices in relation to revenue-impacting details
• Develop and conduct problem-solving techniques
• Support and enforce CSS regulations with attention to detail
• Demonstrate exceptional integrity and composure with patients, staff, and specialists
• Correspond with patients who have questions about treatments

Qualifications:

• 2+ years of experience in dental office management/coordinator roles
• Cross-trained in both oral surgery and orthodontic services
• 2+ years of recent specialty coding and billing experience
• Comfortable with presenting dental information to patients
• Licensed RDA preferred

Essential Traits:

• Positive attitude and demeanor
• Professional image and outstanding verbal and written communication skills
• Strong multi-tasking and organizational skills
• Ability to work well in a team environment
• Excellent communication and leadership skills; ability to manage multiple dental offices and staff
• Detail-oriented with superb organizational skills
• Computer literacy

Benefits:

As a valued member of our team, you will enjoy a culture of collaboration, mentorship, and autonomy, with the benefits and perks of a corporate environment. Our full-time employees are eligible for:

• Competitive wages that are higher than market value
• Full benefits, including 401(k), dental and health insurance, paid time off, and employee discounts
• Monthly travel stipend

Work Location: Multiple locations throughout Houston.
Job Type: Full-time.
Salary: $21.00 - $23.00 per hour.

If you are looking for a career with continued growth and development opportunities, we encourage you to apply.