Dental Reception - Full Time

Families First is looking for motivated individuals in their Reception Department, who are dedicated to delivering excellence in customer service. The West Jordan dental clinic is currently hiring for the following shift:

Monday - Friday 8am - 5pm

Job Description:
In this position, as a receptionist, you will be responsible for the accurate scheduling of appointments, routing messages to appropriate departments, greeting and checking-in patients, updating personal and insurance information, collecting co-pays and payments on accounts, monitoring the waiting area to ensure appropriate flow of patients, and other duties as assigned.

Responsibilities:

• Welcome and assist patients with a warm and friendly demeanor, creating a positive first impression of our practice.
• Accurately collect and update patient information, including personal and insurance details, to maintain up-to-date records.
• Accept payments for services, co-pays, and outstanding balances, providing receipts and assisting with billing inquiries.
• Schedule follow-up appointments for patients, ensuring convenient and timely access to care.
• Answer phone calls, address inquiries, and route calls to the appropriate staff members or departments.
• Verify patient insurance coverage, ensuring accurate billing and reducing financial burdens for patients.

Qualifications:

• High School Diploma or equivalent
• Professional verbal communication skills and excellent interpersonal skills
• Ability to build rapport with patients, parents, doctors, and team members
• Proficient in Microsoft Office
• Denticon experience preferred
• Bi-lingual preferred