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Form of workJob Title:Dental Patient Service Representative
Department: Dental
Reports To:Dental Service Manager
Status: Full-Time
Date: 09/26/23
Job Summary: A dental Patient Service Representative (PSR) is an administrative specialist who often acts as the point of contact between a patient and their dentist, insurance company and other dental professionals. A PSR does various clerical tasks which primarily focus on maintaining patient records, scheduling appointments, processing payments, and preparing schedules for upcoming days.
Duties and Responsibilities:
- Welcoming and greeting patients coming in for appointments.
- Maintain patient accounts and records.
- Scheduling and confirming of appointments.
- Answering calls and voicemails in a professional and timely manner.
- Management and organization of specialist referrals.
- Checking insurance eligibilities and entering vital information.
- Generating co-pay estimates for scheduled appointments.
- Sorting of incoming/outgoing mail.
- Tracking of front office supplies.
- Collection of patient payments.
- Submission of insurance claims and posting of subsequent payments.
- Completion of daily task list for preparation of patient schedules.
Required/Preferred Knowledge/Skills/Abilities:
- A base knowledge of dental terminology and other aspects of dentistry is preferred, but not required.
- Organizational, multitasking and time management skills are crucial to this position, and are a requirement.
- The ability to conduct oneself with a professional/polite demeanor is a requirement.
Education and Experience:
- High school diploma or GED required.
- 2+ years of experience in dental is preferred, but not required.
- Experience with Word, Excel and Dentrix Ascend is preferred, but not required.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer;
- Must be able to lift 15 pounds at times;
- Must be able to access and navigate each department at the organization's facilities.
The above information has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required doing this job. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
