- No weekends for the majority of our centers, 10 Paid Holidays, and early Fridays.
- A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plans, and more.
- Competitive compensation with advancement opportunities and tuition/training reimbursement.
- Awarded “Best and Brightest Companies to Work for in the Nation” in 2018, 2019, 2020, 2021 and 2022.
- Awarded “Top 100 Workplaces for Growing Families” by Orlando Sentinel.
- Modernized and attractive health centers, that patients love.
Job Summary:
- Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.
Customer Service:
- Greet patients with a smile and introduce yourself.
- Resolve patient requests, questions, and complaints frequently requiring analysis of situations to determine the best use of resources.
- Build and maintain business relationships with patients by providing prompt and accurate service so as to promote patient loyalty.
- Excellent communication skills and problem-solving abilities.
Foundation Knowledge:
- Schedule patient appointments.
- Record all cancellations and No Show’s; send “No Show” letter.
- Initiates appointment reminder calls and confirms patient appointments accurately.
- Collects and verifies appropriate patient demographic and insurance information.
- For scheduled patients – maintain a “quick call” list for cancellations.
- Enters provider-approved payment arrangements in patient account and provides patient with payment plan information.
- Prints visit summaries, collects patient payments, and posts to accounts. Prints and provides receipts and appointment cards to patients.
- Possess practical knowledge of the MCNA referral process, enters and submits patient
- Prints visit summaries, collects patient’s payments, and posts to accounts. Prints and provides receipts and appointment cards.
- Provides patients with complete sliding scale program information.
- Collects, evaluates, and documents sliding scale program application, and supporting documentation and accurately determines program eligibility.
- Provides patients with program-specific benefit insurance information.
- Assist patients with billing problems.
- Finalize all paperwork for billing ensuring Dentist signatures.
- Respond to questions regarding patient balances, collections, and insurance.
- Creates/updates actions and/or telephone encounters.
- Generates and prints patient No-Show letters daily.
- Monitors dental team productivity.
- Scans, titles, and files patient documents using the correct naming conventions and locations.
- Perform a variety of duties associated with referring patients to other specialists or institutions for additional dental care.
- Review and explain process for referral to the patient including, but not limited to what is involved, who providers are, and how to get to specialist’s office.
- Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.
- Answer telephones; transfer calls to appropriate staff, take messages.
- Manages Outlook mail and calendar daily.
- Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.
- May be required to travel to other CHC locations.
- Perform other duties as assigned or necessary.
Qualifications:
- High school diploma or equivalent.
- 2 years of dental office experience preferred including Electronic Medical Records or other dental software.
- Exceptional customer service skills.
- Previous experience with Care Credit financing preferred.
- None
- Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.
- Bi-lingual preferred.
- Able to work flexible hours and travel to other dental sites as needed.