Address
Form of workSupport Engineering efforts across a variety of areas including the Medical Community of Interest (MEDCOI) Wide Area Network (WAN), Local Area Network (LAN), Wireless Area Network (WLAN) and Guest Wireless (GWLAN). Design converged LAN and WLAN networks that maintain guidelines and standards incorporated by The Joint Commission, Underwriters laboratory (UL) Life-Safety, Joint Interoperability Test Command (JITC), Institute of Electrical and Electronics Engineers (IEEE), Building Industry Consulting Services International (BICSI), and Electronic Industries Alliance/Telecommunication Industry Association (E IA/TIA). This also includes the DoD, MHS, BITI, etc.
for data, voice, and video network infrastructure in MTFs. Provide subject matter expert (SME) support to review of the DHA LAN/WLAN Upgrade Technical Requirements and Guidance as well as other architectures, designs and standards, installation, configuration, troubleshooting, and implementation support Utilize the DHA trouble ticketing system to document all IM/IT incidents, outages, issues, problems, and actions. The DHA currently uses Service Now.
Provide senior level support for the DHA MTFs and activities, thereby ensuring all assigned tickets are properly prioritized, worked, and/or routed to the Vendor Support Teams (TAC) for hardware failures and Major Failures in the equipment hardware or firmware Participate in Integrated Product Teams (IPT) as requested by the Government. Prepare and deliver talking papers, white papers, and presentations to DHA and other DoD medical entities. Subjects include, but not limited to: Internet Protocol Version 6 (IPv6), Voice-over-Internet Protocols (VoIP), Information Assurance (IA), Information Security, Radio-Frequency Identification (RFID), Passive Optical Network (PON), Network Automation and Scripting methodologies, Automation Architectures and systems, Virtualization, Cloud Computing, other current and future technology/trends, Thin Client support for optimal network efficiency for medical application support and delivery etc., based on extensive current and relevant technical research and evaluation.
Provide support for the creation, development, and modification of policies, architecture standards, medical information technology (IT) standards, and documentation of technology processes affecting enhanced healthcare delivery. Support the Government on solicitation responses from Statements of Work (SOWs) and List of Materials (LOMs) received from third-party vendors Upgrade, downgrade, and install patches, software updates, and new software versions, as directed by the government to meet mission requirements. Install patches and upgrades as required by Information Assurance Vulnerability and support to process requirements.
Coordinate actions with finance and contracting offices. Ensure accuracy of all deliverables before submission to Government. Coordinate project activities, monitor project milestones, and provide progress reports.
Provide Monthly Report Summarizing all Task Areas
