Deli Service Representative

General Summary:

Under the general direction of the Deli Supervisor and Area Manager, the Deli Associate assists in helping the company deliver on our commitment to provide superior customer service. The Deli Associate is responsible for maintaining a clean and visually appealing work station that is well stocked with a variety of quality food and beverage options.

Responsibilities and Duties:

• Welcomes and makes eye contact with all customers when they enter the store
• Represent the company in a professional manner at all times
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperatures
• Clean and sanitize work areas, equipment, utensils, dishes or silverware
• Mix ingredients for green salads, readymade fruit salads, vegetable salads and pasta salads
• Prepare a variety of food, such as meats, vegetables, fruits, sandwiches, salads, soups, pizzas, hot dogs, chicken or beverages according to customers’ orders or supervisors’ instructions, follow approved procedures
• Store food in designated containers and storage areas to maintain freshness and prevent spoilage
• Take and record temperature of food and food storage areas such as refrigerators and freezers
• Take food orders and relay orders to the Deli Supervisor for proper planning and scheduling
• Wash, peel and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
• Weigh or measure ingredients
• Other duties as assigned.
  

Education and Work Experience

• High school diploma or equivalent preferred
• Basic aptitude and understanding of food service operations preferred.
• Some customer service experience is preferred.
• Excellent communication and interpersonal skills are required.
• Incumbent must pay attention to detail and be thorough in completing work tasks.
• Must have the ability to add, subtract, multiply and divide whole numbers and have an understanding of simple fractions and decimals.

Skill Set

You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, Fryer, Commercial Service Scale, Knife sharpener, Meat slicer, Rotisserie, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.

• Must be able to effectively communicate
• Demonstrate effective verbal communication skills and have excellent follow through

Physical Demands and Work Environment

Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity. Must be able to communicate well enough to receive instructions and provide information to others.

• Must be able to work any shift, Sunday – Saturday
• Ability to work in a cold room or cooler (Down to -15 degrees)
• Work in damp, wet or dusty conditions
• Work outside in all weather conditions
• Work with cleaning chemicals
• Work with exposure to loud noises

The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.