Deli Coffee Shop

Position Title: Deli Coffee Shop Clerk

Enterprise Job Code: 0350002

Department: Deli

Position Reports To: Store Management

Position Supervises: N/A

FLSA Status: Non-Exempt

Profile last updated: January 23, 2013

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean

environment that encourages our customers to return. Support the day-to-day functions of the Starbucks

operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Create an environment that enables customers to feel welcome, important and appreciated by answering

questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and

make suggestions about products.

• Adhere to all local, state and federal laws, and company guidelines.

• Create an environment that enables customers to feel welcome, important and appreciated by answering

questions regarding products sold within the department and throughout the store.

• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment.

• Tender transactions using company best practices.

• Offer product samples to help customers discover new items or products for which they inquire about.

• Inform customers Coffee Shop specials.

• Provide customers with fresh products that they have ordered and the correct portion size (or as close as

possible) to prevent shrink.

• Recommend Coffee Shop items to customers to ensure they get the products they want and need.

• Use all equipment in Coffee Shop such as the refrigerators, freezers, slicers, and ovens according to company

guidelines.

• Adequately prepare, package, label and inventory ingredients in merchandise.

• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.

• Properly use kitchen equipment, espresso machine, blender , computerized scale, steamer, etc.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store

manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in

mind, exceeds customers’ expectations, gains customers’ trust and respect.

• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to

others, engages people and helps them understand change, provides and seeks feedback, articulates clearly,

actively listens.

• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds

self and others accountable, involves others to accomplish individual and team goals.

• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious

balance between work and personal life, takes personal responsibility for own development, role models

leadership qualities such as motivation, inspiration, passion and trust.

• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be

their best, values and manages diversity, provides candid and constructive feedback.

• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas,

champions and implements process improvements, gathers the ideas of others, demonstrates good judgment

about which ideas will work.

• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews

progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action,

stays focused on the most important priorities, has the ability to visualize and plan for the future, understands

the industry and marketplace.

• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety

standards.

Minimum Position Qualifications:

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Ability to handle stressful situations

• Current food handlers permit once employed

Desired Previous Job Experience

• High school education or equivalent preferred

• Management experience preferred

• Retail experience

Potential Career Path from this position:

• Deli/Coffee Shop Lead

Job Codes to be used:

KERMIT 0350002 DELI/COFFEE SHOP CLERK

Job Type: Part-time

Pay: From $14.90 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Ypsilanti, MI 48197: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person