Deck Ambassador For Customer Service

Deck Ambassador

British Swim School of Naples - Sarasota

Become a part-time Deck Ambassador with British Swim School and enjoy your job! Your days will be filled with kids splashing, having fun, and plenty of smiles & laughter. Swim lessons SAVE LIVES, and British Swim School is on a mission to make our community a safer place. Deck Ambassadors are the face of our operation and the main customer service component. Because of this, we offer competitive compensation, flexible scheduling, internal advancement, and paid birthdays off. This is not a "job". This is a calling for people on a mission! Interested? Below are the details:

Company Mission
"To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."

Knowledge, Skills, and Abilities

• Enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships
• Effectively communicate with customers and children
• An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner
• The ability to multi-task and not lose your sense of fun
• A genuine desire to help us decrease drowning for both children and adults

Roles and Responsibilities

• Reports to and communicates directly with Owner and/or Aquatics Director
• Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day
• Create positive first impressions and facilitate appropriate orientation for new families
• Ensure proper set-up, maintenance, and break down of on-site marketing and merchandise
• Clear, clean, and organize all supplies at the end of every shift
• Ensure merchandise is properly stocked, displayed properly, and operate point of sale (POS)
• Check students in for swim class and to ensure that children are placed with the proper instructor
• Facilitate promotions correctly with photographs, proper take-home materials, celebrate birthdays, and milestones appropriately
• Attend staff meetings and ongoing training/coaching as requested
• Answer all customer questions and concerns in a timely and professional manner
• Ensure that all areas of the pool deck are kept safe and clean, and all pool safety regulations, policies and procedures are being always followed.
• Document and report accidents and injuries to supervisor as soon as possible
• Check all water quality, temperature, and chemical levels prior to first scheduled class of the day and rechecked periodically

Qualifications

• High School Diploma or equivalent

Employment Type

• Customer Services
• Part-Time

Compensation and Benefits

• $15.00 - $18.00 per hour
• Purpose while SAVING LIVES
• Flexible schedules with shifts often from 5 to 6 hours; easy to schedule around school or family
• Potential structured, paid training for select individuals including Lifeguard Certification, First Aid, CPR/AED
• Opportunities for internal advancement
• Employee Discount - One free weekly lesson for their child
• Variety with multiple locations in the Naples area forthcoming

Schedule

• Shifts will occur mostly in the afternoons on Weekdays and in the mornings on Weekends
• Shifts are often 5 to 6 hours in length

Compensation: $15.00 - $18.00 per hour

Working at British Swim School is so much more than just a job...it's an opportunity to leave a legacy that may transform a child's life

Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.

The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of 'Survival of the Littlest' for their local families.

Why join British Swim School?

1. Safe & happy work environment - where else might you get to sing at work?
2. Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle!
3. Rewarding job with competitive pay - all while making a true difference in your community!

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.