Dealer Website Assistant Product Coordinator

Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum.

The Dealer Website Assistant Product Coordinator provides a key role supporting the Website Assistant Product Manager in managing the day-to-day needs of the GM Dealer Digital Solutions Website Program.  They are responsible for website provider management, working cross-functionally with brand and other internal teams to resolve dealer issues, along with managing the execution of T3 website enhancements.

Website Provider Management & Platform Optimization:

• Ensuring execution of day-to-day website program initiatives, along with managing communications with vendor partners and GM stakeholders on key website platform enhancements and launches
• Management and facilitation of Dealer escalations with all internal stakeholders and website vendor teams on website platform issues, inventory/pricing or other Dealer related integration issues
• Maintaining and managing change management processes, working with brand teams, internal GM stakeholders, and website vendors to ensure requests are executed properly on Dealer Website platforms
• Collaborate cross-functionally with brand partners and Website vendors to execute all model year refreshes and landing pages
• Providing website vendor oversight to ensure products and services are functioning properly, and consistently meet the needs of the Dealers, customers, and business owners
• Actively participating in requirements definition with brand and Website provider partners, along with presenting updates to key stakeholders
• Working with internal stakeholders to provide data-based recommendations for any proposed platform enhancements
• Supporting Business Review discussions with T3 website providers and leadership

Additional Responsibilities:

• Supporting Go-To-Market (GTM) processes and brand launches, may require after-hours business support
• Managing Dealer website ticketing system and ensuring dealer issues are being resolved in a timely manner
• Supporting development of communications to internal stakeholders on website provider enhancements & launches
• Working closely with the Dealer Performance Team, driving T3 educational opportunities with District Digital Performance Managers and Regional Digital Performance Managers

Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years in digital retail position 
• Working knowledge of digital advertising & marketing (Websites, SEO, SEM, Social, Lead Management/CRM, consumer marketing, etc.)
• Knowledge of automotive digital provider ecosystem
• Working knowledge of GM incentives and retail executions
• The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
• Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
• Self-motivated and able to thrive and multi-task in a fast-paced environment
• Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
• Ability to build strong relationships, become a trusted advisor, and interact with all levels of dealership personnel
• Ability to influence business partners and work across GM teams
• Ability to adapt to various levels of dealership digital expertise
• Skilled in the use of Office products, along with online ticketing systems and CRM systems (i.e. JIRA and Salesforce)
• Ability to do high-level data analysis, and pinpoint trends
• Business consulting skills, ability to create action plans and track progress

Additional Description

• Dealership/automotive experience

• Digital retail experience (Dealer BDC or Digital Dealer Tool Provider)

• Brand digital experience

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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