Deal Desk Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Specialist, Americas Deal Desk
PTC Global Sales Operations is a results-driven organization that embodies integrity, professionalism, diversity, and innovation in our pursuit of operational excellence. We take pride in our ability to adapt, accelerate, and consistently exceed expectations.
A significant function within Sales Operations is the Deal Desk. This is a strategic function whose primary goal is to drive healthy, long term customer relationships though compliant and financially viable deal structures while reducing obstacles which impede Seller productivity and effectiveness.
Your Impact:
You will leverage acquired subject matter expertise, relationships and business acumen to provide Sellers with commercial guidance and deal architecture best practices to drive the long-term financial health of customer engagements and reduce operational friction.
The ideal candidate will comfortably navigate a cross functional ecosystem, be detail oriented and organized, will have excellent communication skills and, above all, be objective and execute in accordance with the company lens.
If you are a change agent and can unify disparate teams in driving towards a common goal, we want to speak to you about this key position within our organization.
Your Day-To-Day:
Deal Architecture - Guide sellers in optimal deal architecture which drives healthy, long-term customer relationships.
Drive company objectives: increase company Annual Recurring Revenue (ARR), Cash Flow and reduce churn.
Maximize compliant with company policies, business rules and revenue recognition principles
Provide Sellers with commercial options which achieve customer objectives in a financially viable manner for PTC.
Become a subject matter expert on topics which affect deal structure and sales interactions: Business Rules, Subscription goals, Sales Incentive Policies, etc.
Be objective and effectively manage/represent/balance the business needs and interests of constituent groups.
Execute data-driven deal assessments, leveraging existing data and trends to inform decisions and approaches.
Cross Functional Liaison -Engage with the cross-functional team to achieve the common goals of long-term customer health and reduced process friction.
Drive cross functional collaboration, awareness, discussions and balanced decision making in deal assessments.
Establish subject matter expertise on cross functional needs for appropriate representation and action.
Deal Desk Administration
Manage the accuracy and completeness of SFDC information provided and approved relating to Deal Assessments.
Review/preparation of deal related documentation (e.g. Deal Intake forms, summaries, conversion files...)
Support the identification of operational process improvement areas
Support enablement activities for Sellers on Deal Desk related topics and processes to advance deal velocity and seller understanding.
Share and exchange best practice approaches with peer group
Liaise with regional support teams to achieve the best outcome for PTC and sellers through the process.
Coordinate cadence calls and meetings with the cross functional team needed to drive deal velocity and final decisions.
Your Skills and Knowledge:

• Dealing with ambiguity, initiative/action-oriented, problem solving & committed to drive quality results
• Able to articulate complex technical and financial concepts to a broad audience
• Organizational, interpersonal and communication skills, comfortable in fast paced environments.
• Self-starter, inquisitive and able to quickly understand new processes, methodologies and systems
• Interest for the following fields: operational environment, dynamic selling or financial (accounting/revenue recognition) environment, pricing, contract structures & proposals development
• Experience with supporting or working with a Sales or Services organization
• Advanced communication skills (written and oral) required.

Preferred Qualifications:

• Any graduate degree with 1-3 years of experience working within real world business, ideally with enterprise sellers
• Excellent communication, analytical, written and presentation skills
• Demonstrated ability to work across multiple cultures/geographies
• Highly organized with the ability to manage a large volume of diverse functions, requests, and deliverables.
• Biased to Action
• Self-starter
• Team player
• Process Driven
• Ability to maintain poise under pressure
• Strong problem-solving skills and ability to deal with ambiguity
• Positive Attitude
• Strong negotiating skills

• Proficient in Excel, PowerPoint, and other Microsoft Office offerings.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?