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SalaryTo assign and track tickets and change requests for service delivery. (1.) To monitor and track tickets/change requests and manage SLAs. (2.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations (3.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity (4.) To work towards continuous improvement and perform root cause analysis on an ongoing basis.
At NovelTek, job opportunities abound within our growing system for IT professionals alike. We promote from within whenever possible, and are committed to providing benefits and programs that support our team member's careers and personal development. Our in-depth expertise in numerous verticals gives you the opportunity to pick up skills in diverse areas. We help you add value to yourself in a healthy environment that catalyzes professional growth.
You would be the part of a dynamic team that synergies efforts to help you deliver your best. At NovelTek, we give our people the opportunity to be their most creative and proactive. Our expertise goes beyond ‘delivering value’ to clients – into harnessing the talent of our people and giving them room to grow. We have created an environment conducive to learning. Our supportive team will help you realize your full potential.
If you have the vision to grow, and the desire to go beyond the mediocre, meet us.We look forward to welcoming you as part of our team
