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SalaryMPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!
Title:Data Technician - Quality Assurance Unit
$21.48 - $29.50 / Posted Thru: 3-19-24
Location: Hybrid - Lansing, MI Office
Purpose: This full-time position is based in Lansing, eligible for hybrid work schedule and works with the Michigan Department of Health and Human Services, Lead Certification and Compliance Assurance Section (LCCA).
This position serves as Departmental Technician for the Michigan Department of Health and Human Services, LCCA Section, Quality Assurance Unit (QAU). This position requires an individual who can work well within diverse demographics under short timelines and open to work with the variety of Quality Assurance (QA) projects. This position requires an individual who is detailed, efficient and works well with the public and internal staff to support the work of the QAU. This position is responsible for data collection and data entry and processing in MS Excel as it relates to overall Quality Assurance, evaluation, and process improvement for the QAU while assisting staff and the QAU manager.
Duties and Responsibilities:
- Support the data collection, data entry and other QA related work as assigned by the QAU manager, QA analysts while working on various QA projects.
- Prepare clear, concise, and accurate data reports using MS Excel.
- Review, understand, interpret, and process data using MS Excel.
- Effectively communicate on technical subjects both verbally and written, in technical and lay language.
- Work well as a team member, is self-motivated, and maintains a high level of integrity in working with colleagues and the public.
- Work on variety of assigned tasks with effective time management.
- Make independent decisions on work priorities with minimal supervision.
- Represent the State in managing verbal and written inquiries and other communications, while being compliant with the Department’s policies regarding properly conducting oneself with respect to confidential handling of external applicant data and internal QA data.
- Proficiency in Microsoft Office applications, specifically MS Excel and familiar with email and Internet.
- Willingness and ability to undergo training and to work with the specific software used by the QAU.
- Always represent the best interests of MDHHS and MPHI.
- All other duties as assigned.
Qualifications/Requirements:
Education: Education typically acquired through completion of high school.
Experience: No experience required.
Important Skills and Characteristics:
- Knowledge of organizations, workflow, staffing, forms, and procedures.
- Preferred ability to use MS Excel and its functions on a routine basis.
- Ability to analyze data using MS Excel and operations and make recommendations for change.
- Ability to communicate effectively.
- Knowledge of rules, regulations, policies, procedures, precedents, and terminology used in work.
- Knowledge of technique of using reference materials and organizing data for reports.
- Knowledge of techniques of interviewing and obtaining information.
- Ability to maintain favorable public relations.
- Ability to extract and process data and present significant facts from data.
- Willingness and ability to undergo training and to work with the specific software used by the QAU.
- Ability to adapt to changes with a progressive mind set during development and implementation of new projects and initiatives.
Work Environment and Physical Requirements: Standard office environment. Job may require moderate physical effort such as lifting or transporting a laptop computer and educational material to presentations. Involves significant computer related activity including keyboarding and viewing a computer screen, in addition to communication by telephone. Requires valid vehicle operator’s license and occasional travel to other areas of the state to participate in meetings, informational exchanges or make presentations.
RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility
IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position is responsible to perform the duties and responsibilities that support efficient functioning of the QAU for QA data collection, validation, reporting using MS Excel including other projects handled by the QA unit. This position while performing the assigned duties will be responsible to effectively communicate, able to organize and report the information received from external and internal sources. This position upon adequate training should be comfortable to work with the specific software used by the QAU to perform QA related assignments.
REQUIRED COMMUNICATION
Contact Person/Group
Frequency
Purpose
QAU Manager
Daily to weekly
Direction/Guidance
QA Analysts
Lead Safe Home Program and Community Development Units
Daily to weekly
As needed
Share Information/Project Support
Provide or Request Information
Other MDHHS staff
Contract agency staff
As Needed
As Needed
Provide or Request Information
Provide or Request Information
“For purposes of employment standards, this classification is “Non-Exempt” from the overtime provisions of the Fair Labor Standards Act.”
MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!
MPHI is an EEO/AA employer that participates with e-verify.
