Data Solutions Consultant

We started out as JobDig, Inc. in the recruitment advertising space. As markets evolved and our specialized knowledge grew deeper, we transformed our business model in 2007 to focus on providing deep jobs data to niche markets. We weathered the global financial crisis in 2008 and began offering our data products to wider markets.

At LinkUp, we remain rigorously committed to delivering deep, timely, and accurate job market data that provides clarity and confidence in understanding the complex dynamics between work and the world we live in.

We’re looking for co-workers who share our values—kind, smart, helpful, invested and balanced—so we can continue to be a world leader in delivering the cleanest, most accurate real-time jobs data that helps organizations make quantum strategic leaps.

About the team 

The Growth team at LinkUp is made up of highly motivated individuals working in direct sales, sales enablement, business development, marketing, content, and partnerships. We work closely with clients and prospects to democratize our data and the solutions and insights that flow from it. We work with human capital management, enterprise and corporate, academic, the public sector and the capital markets to successfully leverage the unique aspects of our employment market data.

We are seeking a dynamic and client-focused Solutions Consultant to join the team and play a pivotal role in onboarding and training new clients. As a Solutions Consultant, you will work closely with the Growth Team to provide strategic guidance, technical expertise, and exceptional client service throughout the client lifecycle but particularly at the outset of client relationships. Your role will be crucial in ensuring successful client onboarding, driving product adoption, and fostering long-term client relationships.

Key Responsibilities:

• Client Onboarding: Collaborate with the Growth Team to lead the client onboarding process. Understand clients' unique needs, business goals, and technical requirements. Work closely with clients to gather necessary information and set up their accounts, configurations, and integrations.
• Training and Education: Develop and deliver comprehensive training programs tailored to clients' specific needs. Train clients on how to effectively use our products and services, providing hands-on guidance, best practices, and troubleshooting assistance. Conduct webinars, workshops, and one-on-one training sessions as needed.
• Technical Expertise: Serve as the go-to technical expert for clients during their onboarding and beyond. Address technical questions, challenges, and provide solutions to ensure smooth integration and implementation of our offerings within the client's existing infrastructure.
• Relationship Building: Establish and maintain strong relationships with clients, becoming a trusted advisor and a point of contact for their needs. Understand clients' business objectives and proactively suggest strategies to optimize their use of our solutions, thereby driving growth and value.
• Cross-functional Collaboration: Collaborate with internal teams, including Sales, Product, and Customer Support, to ensure a seamless client experience. Gather client feedback and insights to advocate for product enhancements and contribute to the continuous improvement of our offerings.
• Solution Design: Partner with the Growth Team to understand prospective clients' requirements and contribute to the design of tailored solutions that align with their goals. Provide pre-sales support by delivering technical presentations and demos to showcase our capabilities.
• Documentation and Reporting: Maintain accurate records of client interactions, requirements, and solutions provided. Generate reports and document best practices, FAQs, and technical resources to enhance the onboarding and training processes.

Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, or related field (Master's degree preferred).
• Proven experience in a client-facing role, such as Solutions Consulting, Client Success, or Technical Account Management.
• Strong technical aptitude and familiarity with software and technology solutions. Experience with alternative data is a plus. 
• Exceptional communication and presentation skills. Ability to convey technical information to non-technical and technical audiences effectively.
• Analytical mindset with the ability to understand clients' business challenges and propose effective solutions.
• Strong organizational skills, attention to detail, and the ability to manage multiple client engagements simultaneously.
• Collaborative team player with the ability to work cross-functionally and adapt in a fast-paced, evolving environment.

We take pride in a great company culture that is based on our core values of being kind, smart, helpful, invested, and balanced. We offer competitive pay, health/dental benefits, generous PTO, and a 401(k) matching program. 

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