Data Senior Analyst

Company:
Cox Communications, Inc.
Job Family Group:
Data Intelligence & Science
Job Profile:
Data Sr Analyst
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
A Data Senior Analyst is responsible for providing data driven insights and analytical support for key projects, programs and initiatives within Customer Experience Operations. Applies critical thinking, problem solving, data visualization techniques, and analytical acumen to develop and deliver reporting, analysis and recommendations that support decision making and deliver business insights.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Works with business partners and stakeholders across multiple products, business or organizational areas to understand primary strategy, objectives and priorities; helps connect these goals with underlying data and delivers insight driven analysis.
• Effectively translates complex data driven analysis into clear, meaningful and actionable findings; provides relevant solutions and recommendations.
• Participates in collaborative, cross functional initiatives and projects; provides thought leadership on data requirements and scope of analysis necessary to support decision-making and deliver business insights.
• Effectively utilizes tools, techniques and processes to gather, report and analyze data, including SQL, Python, Power BI, Tableau and other data mining, preparation and visualization tools.
• Designs, develops implements and maintains various dashboards and reports, supporting multiple client groups.
• Identifies, researches, and resolves discrepancies in analytical processes or cross-functional methods.
• Analyzes current and historical performance, performs variance analyses of key metrics and identifies trends.
• Creates scenario models to assist the business in complex decision making and forecasting outcomes.
• Solicits feedback and continuous learning opportunities to expand knowledge and capabilities related tools, techniques, relevant data analytics principles and methods required to perform operational analysis.
• Meet established timelines and committed tasks during each sprint cycle and proactively communicates any risks, issues or challenges in meeting deliverables.

QUALIFICATIONS AND EXPERIENCE:
Minimum

• BA/BS degree in a related discipline (i.e. Business Intelligence & Analytics, Information Science, Data Science, Statistics, Mathematics, etc.) with 4 years of experience required in related field (e.g. reporting, statistics, data modeling, data analytics, data visualization, data interpretation); or 8 years of equivalent experience in lieu of a degree.
• Skilled to advanced knowledge building highly visual interactive dashboards. (Tableau or Power BI preferred)
• Successful candidates must know how to intuitively assimilate, manipulate, and visualize large quantities of data in a visually appealing and easily consumable manner.
• Demonstrated experience working directly with leadership and supporting multiple stakeholders.
• Skilled analytic and diagnostic skills utilizing a data-driven and metrics-driven approach.
• Excellent communication (written and verbal) and presentation skills with a proven history of influencing outcomes and gaining alignment.
• Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic and virtual environment.
• Proven ability to work in a cross-organizational team environment collaborating with the business leads on key analytical deliverables.

Preferred

• Master's degree with 2 years of experience in a related discipline.
• 8 years successful experience developing advanced analytics solutions (e.g. predictive models, anomaly detection models, correlation models, etc.
• Prior experience with data analytics in a contact center environment, specifically working with voice, chat, & digital data.
• Prior operations and analytics experience with Cox Communications

Compensation:
Compensation includes a base salary of $77,000.00 - $115,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include an incentive program.
About Us:
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.