Data Quality Specialist

To apply, please to go: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=32199

Who We Are:
System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration.
The CU System Office of Advancement provides excellent customer service, strategy, expertise, and efficiency to our partners on CU's campuses and at the University of Colorado Foundation. We support CU's fundraising and engagement goals through advancement operations that include constituent research and?development,?data?management, business intelligence, technical architecture, annual giving, planned giving, gift administration, marketing and communications, IT, budget and finance, and more.?We believe that a healthy office culture is foundational to our success. We create this by bringing together a diverse team of colleagues and infusing our core values-Work Together, Think Big, Be Good and Have Fun-into our work every day.Position Summary:The Data Quality Specialist ensures that data in the donor/alumni database(s) for the Office of Advancement is accurate and up to date, contributing at a fundamental level to the University of Colorado's fundraising success. This position analyzes, monitors, and maintains the accuracy, integrity and quality of the alumni, donor, friend, and related records in the donor/alumni database(s) for the Office of Advancement, always recognizing the need for data to be consistent, trusted, and accessible. This position identifies and remedies data integrity issues and errors, maintains a systematic approach to keeping the records accurate, and contributes to data enhancement projects. This position works with other units in Advancement and the university to coordinate data management efforts focused on Data Quality, data governance, and supporting processes and documentation. This position is a professional level position and will assist senior professional level positions on the team.

This position reports to the Assistant Director of Data Management and is exempt from the State of Colorado Classification system.

Where You Will Work:This role is eligible to work remotely within the United States.Duties and responsibilities of the position include, but are not limited to:

• Receives or collects information and then enters information, using related tools, while independently applying research, analysis, and problem-solving skills, always adhering to appropriate policies and procedures
• Uses current standards for indexing and coding within the database to ensure that all data input is usable; recognizes and voices when new standards are needed, or standards are outdated; assists in documenting and updating procedural and standards documents
• Uses research and analytical skills and multiple tools and CU databases to resolve duplicate records in the Advancement CRM and in CU's master data management system; works with other teams and departments to improve processes to prevent duplicates
• Engages in new and ongoing projects and initiatives focused on data management, Data Quality, data governance, and the supporting processes and documentation; works across the organization, collaborating with colleagues in technical and business roles to improve Data Quality and complete data projects
• Ensures a high level of customer service is maintained when receiving and handling requests from internal and external customers, representing Advancement and the University in a positive and professional manner, including maintaining and responding to questions, requests, and concerns received via the Data Management e-mail inbox
• Assists or leads in training and instruction of processes, policies, or other relevant subject matter as needed

Minimum Qualifications:

• Bachelor's degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
• One (1) year of equivalent experience

Preferred Qualifications:

• Two (2) years' equivalent experience

Knowledge, Skills, and Abilities:

To be successful in this position, employees will need to know the following:

General KSAs

• Knowledge of the business and organizational structure of CU
• Digital literacy to use Microsoft Office programs (i.e., Word, Excel, Outlook, etc.) and learn and experiment with new software and systems
• Interpersonal skills to facilitate interaction, communication, and collaboration between others
• Oral, written, and listening communication skills to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
• Organizational skills to set and meet goals, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions
• Ability to work under stress, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
• Ability to prioritize work, meet goals, and stay on task when completing special projects and daily assignments
• Ability to work independently with minimal direction and reliable professional judgment, as well as collaboratively with a team to achieve desired results
• Ability to maintain a good work ethic, positive problem-solving demeanor, and passion for the work performed
• Ability to self-start and take initiative in completing daily tasks and special projects
• Ability to focus on activities that have the greatest impact on meeting work commitments
• Ability to establish and maintain partnerships with a variety of internal and external constituencies
• Ability to communicate and work optimally with individuals from a diverse set of backgrounds, cultures, and ages

Customer Service KSAs

• Customer service skills to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
• Ability to deliver a high level of commitment to customer service
• Ability to respond to requests in a timely manner

Analytical, Creative, and Problem Solving KSAs

• Analytical and problem-solving skills to examine and summarize data and trends to resolve issues and produce results
• Creative skills to ask questions, generate new ideas, experiment, make observations, and develop connections between disparate concepts
• Evaluative skills to assess information for reliability, validity, and relevance
• Critical thinking skills to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas
• Research skills to apply a variety of tools to ask questions, gather information, and review, analyze, and interpret data

Salary: The anticipated hiring range has been established at $51,000-$52,000.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 4 weeks of parental leave to adjust to the joys of parenthood.
• Tuition Benefit of 9 waived credits for eligible courses on any CU campus per academic year for employees, as well as options for your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

How to Apply: For full consideration, please attach the following as separate documents to your application at https://cu.taleo.net/careersection/2/jobdetail.ftl?job=32199 by January 10, 2024:

1. A cover letter identifying the job specific minimum qualifications you possess

2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.

Employment Type: Full Time