Data Processing Specialist

Why Work Here?

Mission driven, great benefits and room for growth!

Why consider AORN, Association of periOperative Registered Nurses, as the next place for your career as our Data Processing Specialist? Because we're innovative and all about quality and collaboration we're continually seeking to enhance our offerings to allow us to better tailor to the needs of our nurse members while expanding our market position and growing revenue across our business and sales divisions.

Our mission is to define, support, and advocate for patient and staff safety through exemplary practice for each phase of perioperative nursing care using evidence-based guidelines, continuing education, and clinical practice resources. We collaborate with professional and regulatory organizations, industry leaders, and other health care partners who support our mission. Our culture is one of openness, teamwork, risk taking and being at the cutting edge of our field and we only look for employees who hold these same traits.

Values mean more to AORN than just bullets on a page. They drive our daily decisions and impact how we work as an organization:

• Diversity, Equity & Inclusiveness: honoring the contributions of all individuals.
• Innovation: rewarding creativity, risk taking, leading edge results.
• Communication: respecting collaborative, open and honest dialogue.
• Quality: ensuring reliability, timeliness, and accountability.
• Achievement: supporting growth and excellence.

Our Data Processing Specialist focuses exclusively on order management, information integrity and data projects. This person will maintain accurate and timely procedures for the Experience Services team's work and uses that information to improve processes and suggest enhancements to the Manger of Experience Services.

This position is responsible for collaborating with B2B customers (facilities and organizations) regarding potential and existing orders. This position answers a variety of product, service, and program-related questions via all communication mediums (phone, email, etc.). The Data Processing Specialist records interactions through Salesforce and/or customer database. In addition, handles inbound and outbound communications ensuring each business customer has a positive experience with AORN's suite of perioperative offerings.

The Data Processing Specialist works with the entire Membership team on data requests and is the go-to resource for database projects including record clean-up. This position requires a self-motivated individual who cooperates with a variety of people and maintains the highest level of data integrity.

AORN is based in Denver, CO. Preference will be given to local candidates, but we are open to fully remote candidates.

More about what you'll get to do as our Data Processing Specialist:

• Manages the daily activities of Data Processing and serves as the primary liaison for specific customers.
• Handles Healthcare Organization (HCO) order fulfillment.
• Process/manage group membership.
• Handles event registration and cancellations.
• Handles online education registration and roster management.
• Works collaboratively with the accounting department to identify and resolve payment problems.
• Determines the best method to resolve complex customer service issues to ensure customer satisfaction and adherence to Association policies.
• Develops strong member/customer relationships and partners with the Manager and Experience Services on proposals to the Director of Membership to improve the quality of new and established customer service processes.
• Research chargeback notifications and takes appropriate action for resolution.
• Processes HCO book orders, purchase orders, and creates quotes when applicable.
• Oversees the refund process and other payment, billing or membership adjustments as needed and makes recommendations to Manager and Experience Services regarding resolution.
• Helps with the registration process and general customer service for the Association's annual conference. This may include on-site event customer service and support.
• Partners with the Membership team to manage data projects.
• Ensures accurate, up-to-date files in the database, including managing duplicate records.
• Ensures the team's work is accurate and complete especially for any financial transactions.
• Maintains current knowledge of products and services offered by the Association, as well as general knowledge of Association governance and policies. Provides comprehensive and accurate responses internally and externally as needed by using available resource material and information maintained in the Association's database. Regularly shares new or existing resources on products and services with team.
• Collects pertinent metrics and improves workflow within the team. Shares relevant metrics on a timely basis.
• Identifies and creates ways to enhance member and customer satisfaction and improve productivity.
• Responds to written and telephone inquiries related to AORN product orders.
• Identifies opportunities to further assist AORN's customers.
• Fills in to ensure the smooth operation of the department as needed.
• Other duties as assigned.

Must Have’s to be our Data Processing Specialist:

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• 4 years of Data Processing experience.
• 2-4 years of experience working in a customer service environment.

PREFERRED QUALIFICATIONS

• HCO order processing experience.
• Proficiency with ten key typing.
• Experience with data reporting and writing queries.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic accounting skills, including batch processing, accounts payable and receivable, and transaction balancing.
• Ability to analyze data, determine key metrics, and recommend process improvements for improving customer service and work execution levels Intermediate accounting skills, including batch processing, accounts payable and receivable, and transaction balancing Knowledge of PCI security standards and ability to maintain confidential information.
• Proficiency in Microsoft applications such as Outlook, Excel, and Word and experience working with a database tracking system.
• Ability to type 60 wpm.
• Strong interpersonal and team building skills, and proven ability to work with individuals at all levels of the organization.
• Detail oriented; ability to evaluate accuracy of work and meet quality control standards.
• Strong verbal communication skills and a strong commitment to customer service and data integrity.
• Demonstrates and holds others accountable for organizational values of communication, quality, innovation and collaboration.
• Supports the philosophy, goals, and objectives of the Association.
• Demonstrates and holds others accountable for organizational values of: diversity, equity and inclusiveness, innovation, communication, quality, and achievement.

Here are some of the excellent benefits we offer and why it’s so great to work here!

• Competitive salary, for this role our salary range is $54,000 - $59,000.
• Health insurance package options that include a HDHP plan and one PPO plan options for you and your dependents.
• Dental and vision coverage.
• Flexible Spending Accounts (FSA) and Healthcare Savings Account (HSA) options.
• Employer-paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage.
• Voluntary Life Insurance options including critical illness and accident insurance.
• 401(k) plan with immediate vesting.
• Paid time off and 10 paid holidays per year.
• Paid sick time.

WORKING CONDITIONS
Non-smoking office environment, using a computer and other office equipment daily. Attendance at scheduled meetings as required. Ability to travel to annual conference if necessary.

FLSA Status: Non-Exempt

AORN provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.