Data Entry/Customer Service Representative

We are an established Pest Control Company servicing all of Southern California for nearly 41 years. We are looking for a customer Service Representative/Office Admin to work full-time in our Chino office. We offer Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Sick, Paid Holidays, and Paid Vacation.

Will be required to perform other duties as requested, directed or assigned.

We are currently seeking enthusiastic candidates to serve as a customer Service Representative for the clients in our general pest division. The job is full-time, Monday - Friday, 8:00AM - 5:00PM. The job opening's primary function is to answer phone calls from clients inquiring about pest control services and to input work orders into our software system. The customer service rep will also work closely with the Customer Service Supervisor to learn multiple administrative duties for the general pest division.

Essential Duties and Responsibilities:

• Work schedule is from 8 am to 5 pm, Monday - Friday.
• Answer and route high volume of phone calls.
• Customer service skills with professional etiquette for every customer phone call.
• Operates multi-line phone system.
• Processes and Maintains General Pest Control Job Entries and Scheduling.
• Adds new customers, appointments, and work orders in company software program.
• Processes credit card payments.
• Performs client relations activities (e.g., directing complaints to managers, customer issues, follow-up on work orders).
• Ensures Proper Work Order Management is Conducted Correctly.
• Assists Managers and pest control technicians regarding operations support.
• Performs data entry, file maintenance, monthly reporting, map updates, and general administrative support tasks with deadlines.
• Receive faxes for office and distribute to employees as needed.
• Document preparation, reporting, and filing as needed.
• Take and deliver messages to all employees and technicians with accuracy.
• Completes special projects as assigned by management.

Education and Experience:

• High School Diploma or GED is required.
• A minimum of 2-year experience, preferably in a high volume call environment.

Job Knowledge, Skills and Abilities:

• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Strong knowledge of Microsoft Word, Excel and Outlook is a must.
• Exceptional organizational skills including the ability to multi-task and take initiative.
• Must be team focused, willing to help others and hold the group goals as important priorities.

Physical Demands:
Frequent: sitting, time spent on the telephone, repetitive use of hands to operate computers, printers, and office equipment, standing, bending and stooping, twisting of waist side-to-side, turning and flexion of the neck, lifting and carrying objects weighing up to 10 pounds, and climb 3-feet step ladder.

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person