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SalaryCape Shore is a longstanding, industry leading, business to business Souvenir company located in Yarmouth Maine. Our company consistently sits at the top for being one of the best companies in Maine to be a part of. Many of our employees have over 15 years of service here! Consider being a member of our growing and thriving workplace. You'll be glad you did!
The responsibility of a Cape Shore CSR member is to be the primary point of contact for Cape Shore sales reps and our wholesale customers via phone and e-mail. You will be responsible for assisting reps and customers with placing orders, processing credits and exchanges, accepting payments and resolving problems.
Skills & Qualifications: The basic skills and qualifications of a CSR team member is to be willing to serve others.
- Problem solving skills
- Ability to communicate well on the phone
- A willingness and ability to learn and understand the Cape Shore business process.
- keying and data entry skills
- an ability to learn and demonstrate product and market knowledge.
- 2-5 years relevant experience
- Pay rate based upon experience
- Areas of responsibility include
- Answering incoming & returning phone calls
- Reading and responding to e-mail correspondence.
- Data/order entry, maintaining customer records, and entering orders
- Resolves product or service problems
- Contributes to team effort by accomplishing related tasks as needed.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
