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Form of workDelaware North is hiring a Data Engineering Support Manager to join our team in Buffalo, New York. As a Data Engineering Support Manager, you will be responsible for leading our data support team, overseeing the intake, triage, resolution, and communication of data support tickets, and engaging with stakeholders. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.
PayBenefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
- Coordinate the intake and prioritization of support tickets and ensure effective resolution of issues
- Oversee the implementation of enhancements and fixes, and provide hands-on support when necessary
- Identify hiring needs and assist in the recruitment process to build a robust and skilled team
- Develop and implement new processes and documentation to streamline support operations
- Foster a culture of continuous improvement and learning, and play a key role in the growth and scaling of the support team
- Degree in computer science, engineering, or similar STEM field preferred
- Minimum of 5 years of experience in a Data Engineering or support management role
- Strong technical background in Python, Databricks, AWS services, Alation, Airflow, SQL, and Tableau
- Extensive experience following End to End Agile Development Lifecycle and RESTful Web Services
- Experience with data persistence methods such as NoSQL and RDBMS, including MSSQL, Oracle, MySQL, and MongoDB
- Experience with data structures and formats such as JSON, XML, and parquet, and working knowledge of CI/CD best practices
- Cloud computing experience as it relates to event-based serverless architecture, AWS preferred
- Experience creating technical specification and use case story documentation, such as UML, Domain and Entity-Relationship Modeling, Business Process Notation
