Data Center Technician

ubmit Normal Change tickets for activities in the Data Center

Able to troubleshoot complex link issues with copper and fiber connection. (Ability to utilize fluke meter data to isolate failures)

Can rack equipment in to cabinets without direction or supervision based on cabinet template and historical use case

More in-depth understanding of the Cigna network architecture. Can explain how the different parts fit together

Can manage projects on their own with little supervision from management

Has the ability to add and create new genomes to DCIM for new equipment. Works to help keep the data accurate and reconciles data issues as they are found

Has an in-depth understanding of the power in the facility. Understands redundancy and fail over and can make appropriate decisions when lacing power in to a rack

Monitoring and performing on-going maintenance on servers and network equipment. As required by customers

Running hardware diagnostics and replacing failing parts in a timely manner. As required by customers

Providing Senior Datacenter Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handle storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard datacenter processes.

Provides first-level support to ensure the integrity, stability and efficiency of technical systems

Recommends information technology strategies, policies

Copper/Fiber Optic Testing/Cabling Standards

Capable of installing multiple ethernet & fiber optic cables

Complete regular walkthroughs of the facility

Understand and maintain structured cabling and diverse cable routing

Understanding of storage devices

Basic understanding of airflow and installation

Skills

Diagnose and swap out defective equipment cables as necessary when trouble shooting

Troubleshoot infrastructure problems and perform repairs such as sparing fibers within a trunk

Be able to provide local hands and feet on the ground support being guided by others remotely diagnosing LAN and SAN related problems and during equipment installations and break fix related activities

Be able to perform minimal required configuration of the OS required to hand over for remote support, such as remote hands, login, etc.

Incident response and vendor management for the installation, maintenance, troubleshooting, break/fix and retirement of physical infrastructure on site

Provide 3rd level physical hardware support for problems escalated by operations

Arranging security clearance/access for site visits, for visitors and third party vendors

At least 3-5 years experience in all phases of infrastructure network management or its equivalent in education and work experience

3 + years prior experience with a large enterprise network and SAN, preferably in the healthcare sector

Knowledge of layer-2/3 network designs, protocols and exposure to SAN fiber channel

Knowledge of the configuration and support of vendor equipment such as Cisco, Juniper F5, Riverbed and Aruba

Cisco CCNA or CompTIA Network+/A+ certifications a plus

Knowledge of packet capture tools such as Wireshark and tcpdump

Basic understanding of Python programming language

3+ years of relevant experience with the principles of Data Center operations (day to day care and feeding of the servers, network and storage, such as power supply, fan and other component replacements)

Solid understanding of Data Center cabling principles

Linux and Windows basic touch experience preferable

Willingness to learn and use DCIM system to document the Data Center

Strong organization, problem solving and communication skills

Ability to effectively communicate and collaborate with team members, peers and vendors

Understanding of basic Microsoft Suite applications

Job Type: Contract

Salary: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Commute:

• Windsor, CT 06095 (Required)

Ability to Relocate:

• Windsor, CT 06095: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person