Data Analyst

Are you ready to grow your business intelligence career at one of the world's most innovative tech giants?
Bring your data analysis experience to the heart of Sony, where today's innovation is transforming tomorrow's entertainment.
ActionLink is seeking a talented Data Analyst to support our Global 500 client, SONY, and their Service Group business operations. The Data Analyst is responsible for analyzing the Service Group data, value, competitive intelligence, and financial statistics to determine status versus metrics and suggest methods of improvement. This individual must be able to interpret and communicate results using a variety of techniques, ranging from simple data aggregation and statistical analysis to complex data mining. The Data Analyst will work closely with other service groups and will report to ActionLink's Sony Director of Account & Client Services. This person should be able to analyze reports and guide business stakeholders through the data by making insightful suggestions and helping with different analytical requests.
The ideal candidate will have business experience applying concepts and practices within Power BI, strong interpersonal skills to communicate business recommendations, and ensure timeliness and accuracy in all reporting deliverables.
Come be part of a team that continues to redefine audiovisual technology and push the boundaries of what's possible!
Schedule & Location

• Full Time - 40 hours per week
• Monday through Friday 8:00am - 5:00pm
• This position works on-site at Sony's Corporate Office at 16535 Via Esprillo in San Diego (candidate must reside in the San Diego metro area to be considered)

What We Offer

• The wage range for this position is $30.00 to $33.00 per hour commensurate with experience
• High visibility role to apply & elevate your data skills with a multinational leader at the forefront of innovation
• Collaborative & diverse corporate work environment offering professional growth and development
• Medical, dental, vision, life, and prescription insurance plans
• PTO - paid vacation time, paid sick time, and paid holidays
• W2 employment with biweekly payroll schedule
• 401(k) option with employer match

Duties

• Responsible for analysis of Key Performance Indicators for the Service Group that include: Call Center statistics, CSAT (Customer Satisfaction), NPS (Net Promoter Score), and TAT (Turnaround time)
• Create survey templates using Qualtrics and NICE software, as well as compile responses into Power BI for daily, weekly, and monthly KPI metric reporting
• Assists Service Group business operation with making necessary recommendations by providing insightful reports and commentary
• Collaborate with other Service groups such as Business Planning, Operations, and Finance
• Track employee performance and reports for numerous projects
• Prepare charts and presentations for senior management
• Improve and automate reporting processes

Qualifications:

• Must reside in the San Diego, CA metro area
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Bachelor's Degree or relevant combination of education and experience
• 3-5 years of experience in the field of reporting and data analysis
• Highly experienced with Power BI
• 3 years of SAP experience
• Advanced experience with Microsoft Office software (Emphasis on Excel)
• Significant experience with data visualization techniques and presentation
• Strong technical and analytical skills with ability to communicate information to stakeholders
• Familiarity with Salesforce, MS Access, VBA, & Qualtrics a plus
• Excellent communication skills, organizational skills, and attention to detail
• Positive attitude and the ability to work as a team with co-workers, customers, vendors, and other collaborators
• Ability to multi-task and work productively in a fast-paced team environment and meet deadlines
• Must be able to consistently maintain a high level of confidentiality

Equal Opportunity Employer
ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.