Damage Coordinator

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About Us
Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio's collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.™
About This Role
In a Damage Coordinator role, you will be responsible for the scheduling of damage resolution appointments for existing customers. The Damage Resolution scheduling team works with our teams in the field to verify the full completion of work orders, which entails verifying a checklist of photographs.
Overall Responsibilities

• Manage & track project deliverables and timelines, as well as communicate with customers to keep them fully informed
• Monitor and assist in the daily production of the office and employees
• Monitor the progress of all accounts associated with the assigned department
• Resolve customer complaints or concerns
• Coordinate with departments daily
• Promptly responding to customer inquiries via email and phone
• Works directly and indirectly with the Construction Manager and other field managers
• Manages daily schedule for service team
• Acts as liaison between clients and company to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Obtaining and sharing customer feedback with colleagues and other departments to improve products and services
• Familiarizing yourself with new products and services as they are introduced
• Perform other needed job tasks as requested by leadership

Qualifications

• Previous office or clerical experience preferred
• Must be self-motivated as well as thrive in a team environment
• Ability to manage workflow while multitasking
• Excellent customer service skills required
• Excellent written and verbal communication skills required
• Regular, reliable and predictable attendance required
• Ability to work well with others in a collaborative team environment
• Basic computer skills
• Attend daily departmental calls
• Must submit all designs finished by the design team within a 24-hour turnaround time
• Maintain expense reports for daily transactions and submit weekly for checks and monthly for all credit card transactions

What We Offer

• Competitive Medical, Dental & Vision Options
• Life Insurance
• Paid Time Off (PTO)
• 401k Match
• Ancillary Benefits
• Employee Assistance Program (EAP)
• Eleven (11) Observed holidays
• Learning and Development

Legal Disclaimer
Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.
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