Dairy Manager

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

 Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

 Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

 Recommend frozen food items to customers to ensure they get the products they want and need.

 Check product quality to ensure freshness; review “sell by” dates and take appropriate action.

 Label, stock and inventory department merchandise.

 Report product ordering/shipping discrepancies to the department manager.

 Stay current with present, future, seasonal and special ads.

 Adhere to all food safety regulations and guidelines.

 Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

 Adhere to all local, state and federal health and civil code regulations.

 Assist with building displays in accordance with company standards.

 Observe scheduled shift operating hours.

 Assist with breaking down loads and stocking assigned sections.

 Ensure product is stocked quickly and efficiently to ensure product quality.

 Keep refrigerated coolers, store shelves, and other displays fully stocked and conditioned at all times according to tag allocation or department standards.

 Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

 Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

 Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

 Notify management of customer or employee accidents.

 Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

 Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

 Ability to handle stressful situations

 Effective communication skills

 Knowledge of basic math: counting, addition, and subtraction.

 Must be able to meet the minimum physical demands of the position.  Must be 18 or older.

Desired Previous Job Experience:

 Retail experience

 Second language: speaking, reading and/or writing.  High school diploma or equivalent.

Potential Career Path from this Position:  Grocery Manager

Job Codes to be used:

0060002 DAIRY/LEAD CLERK

Physical Demands:

 Lifting up to 50# from 12” to waist throughout shift.

 Lifting up to 40# from waist to shoulder throughout shift.

 Lifting up to 40# from shoulder to overhead throughout shift.

 Lifting up to 40# from floor to waist throughout shift.

 Lifting up to 50 # from floor to shoulder throughout shift.  Lifting up to 35# from floor to overhead throughout shift.

 Objects lifted include pallets, crates of milk and dairy products.

 Carrying crates of milk, juice, butter and other dairy products.

 Pushing and pulling pallets and six wheelers.

 Gripping with a handgrip throughout shift.

 Reaching at arm’s length throughout shift.

 Rotation of trunk in all directions throughout shift.

 Squatting throughout shift.

 Forward bending throughout shift.

 Wrist position of neutral and palm down and palm up throughout shift.

 Static reaching with both hands throughout shift.

 Static crouching throughout shift.

 Constantly standing and walking on concrete, mats, carpet and asphalt throughout shift.

 Climbing stairs, ladders, and step stools.

 Operating a pallet jack.

 Lifting object with both hands

 Using hands to finger, handle and/or feel objects, tools or controls.

 Occasionally stooping, kneeling, crouching, and crawling throughout shift.

Tools and Equipment Used

Six wheeler, pallet jack, FM unit, safety cutter, gloves.

Work Surface Dairy box and back room

Length of Work Day/Week

8 hours with breaks at 2-hour intervals. Workweek of up to 40 hours.

Other Job Requirements

 Basic Math

 Seeing

 Touch

 Hearing

 Reading English

 Writing English

 Speaking English

Environment

Inside building, on sales floor and in backroom.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Type: Full-time

Pay: $19.07 per hour

Expected hours: 40 – 48 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Morning shift

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)

Work Location: In person