Cx/Ux Design Lead

World Services, LLC is in search of a CX/UX Design Lead tasked with implementing CX/UX strategies and crafting user-engaging products. The ideal candidate will possess expertise in human-centered design, change management, effective user interactions with websites and digital tools, and stay updated with the latest CX/UX methodologies and technological advancements.

NOTE: MUST be a US Citizen and be able to obtain a Public Trust Clearance

Location: REMOTE; with occasional onsite meetings

Role and Responsibilities:

• Manage the CX/UX related planning, prioritization and decision making. Advocate for broader CX/UX activities in support of HSIN as needed.
• Lead and participate in sessions that leverage CX/UX design methods and strategies.
• Translate user needs into concepts, personas, user journeys, information architecture, user flows, wireframes and visual design prototypes using tools such as Figma, Mural, and Optimal Workshop.
• Conduct and synthesize user research and usability testing and translate those results into designs that will improve products in an iterative fashion.
• Collaborate effectively with product managers, software developers, and SDD leadership to articulate the CX vision, tradeoffs, and decisions.
• Lead efforts to develop and implement HSIN-specific design patterns and information architecture that adhere to DHS brand guidelines.
• Collaborate with DHS trusted testers and OAST to ensure that all front-end design and development work is Section 508 compliant for accessibility.
• Balance user needs with product owner priorities and technical feasibility.
• Ensure use of U.S. Web Design System (USWDS) are implemented in all products.
• Drive a plain language content strategy to facilitate an easy-to-understand user experience for all users.

Minimum Required Skillset and Professional Experience:

• Must be a US Citizen

• Must be able to obtain a Public Trust Clearance

• Bachelor’s degree in a related field or 10+ years of equivalent experience

• Demonstrated proficiency with user interface design patterns and standard UCD methodologies.

• Hands-on experience in implementing User Experience Methodology to streamline process and software design, minimizing friction.

• Proven track record in leading plain language content strategies to enhance user comprehension and accessibility.

• Familiarity with prevalent software development practices and agile methodologies.

Desired qualifications:

• A minimum of 5-10 years experience in web design and development, utilizing HTML, CSS, and JavaScript, with a specialization in responsive design and adherence to web standards, including compatibility with older browser versions.
• A minimum of 5-10 years experience with various browsers, WYSIWYG editors, graphic design tools (e.g., Photoshop, Illustrator), animation software, and techniques for optimizing images.
• A minimum, of 5 years of experience leading design initiatives similar in scope and size