Our sales representatives make outbound phone calls to our existing customers to offer upgrades and exclusive offers to their systems. Successful Sales Representatives determine customer needs and provide a white-glove experience from sale to installation while balancing the customer experience and correcting potential customer concerns.

Expectations for Success:

• Grit and Resilience: Upgrades Sales Reps must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in upgrading customer accounts.

• Consistent Sales Performance: A successful Upgrades Sales Rep is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint’s revenue growth.

• Effective Communication: Upgrades Sales Reps must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of upgrades and how they address their unique needs.

• Continuous Learning: Upgrades Sales Reps are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.

Qualifications

• Must be at least 18 years old

• Must obtain a Burglar Alarm License (paid for by Vivint)

• Proven experience in sales or a customer-facing role, preferably in a Customer Upgrades or sales specialist capacity.

• Able to work Full-time

• Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately

• Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.

Working Conditions:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.

• Have a quiet and private location from which to work

• Must be able to provide your own equipment. This entails:

• A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)

• Computer must have at least 8 GB RAM.

• Computer must have a webcam.

• A USB wired headset equipped with a microphone.

• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds

• Must have a wired internet connection

Why You’ll Love Working Here:

• Work from the comfort of your own home

• Employee Resource Groups

• Employee pricing on Vivint products

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization.

• Career development and leadership opportunities

• Discounts with various national companies and vendors

• Access to our Utah-based private health clinic, 24/7 Gym, basketball courts, sand volleyball pits, and much more

Company Benefits:

• 10 Paid Holidays

• Paid/Unpaid Time Off

• Medical/Dental/Vision/Life Coverage

• Mental Health Resources, including free, professional, and confidential counseling services available 24/7

• 401(k) Plan + Employer Match

• Employee Stock Purchase Plan

• Paid Maternity, Paternity, & Adoption Leave

Values We Live By

• Safety and Well-being

• Customer Focus

• Collaboration

• Accountability

• Diversity, Equity, and Inclusion

LEARN MORE ABOUT WHAT IT’S LIKE TO WORK HERE:

• https://www.linkedin.com/company/vivint

• https://www.instagram.com/lifeatvivint/?hl=en

• https://vimeo.com/708550627

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.