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Form of workJob Description
PURPOSE/FUNCTION/SUMMARY
As a Customer Technical Support professional, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.
ESSENTIAL FUNCTIONS
· Supervise customers with their machines troubleshooting via telephone
· Keep a log of all calls on Internal service software (Freshdesk)
· Familiar with a variety of the field's concepts, practices, and procedures
· Advise on replacement parts needed to repair a machine mechanically and/or electrically
· Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Education/Training:
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience - Experience/Skills:
3 to 5 years of related experience in a manufacturing environment are preferred, but not essential. Must possess excellent communication, organizational, computer, and interpersonal skills.
FurstStaffing provides project (assignments), to-hire, and direct placement opportunities in a variety of industries for entry-mid level office and industrial careers. FurstProfessionals focuses on mid-management and technical careers in fields such as HR, IT, Financial, Engineering, Maintenance Mechanics, Sales, etc. FurstExecutiveSolutions is a retained executive search organization which focuses on the VP, C, and BOD level careers. FurstStrategies provides HR Consulting and Talent Transition Services.
We are family-owned and certified as a WBENC business. Headquartered in Rockford, IL, and offices in Stockton, IL and Darlington, WI.
