Customer Support Specialist

Job Summary Handles customer service inquiries and problems and records consistent problem areas. Job Duties Handle customer service inquiries and problems Work with accounting to fix invoice discrepancies Use computerized system for pricing, ordering, tracking, reporting, information gathering and/orTroubleshooting Data Entry Complete all necessary documents fully and accurately Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) Follow all Safety, Environmental and Quality policies and procedures Perform other duties as assignedExperience and Education Perform work under direct supervision Handle basic issues and problems and refer more complex issues to higher-level staff Possess beginning to working knowledge of subject matter 0 to 2 years of experienceCompetencies/ Skills Ability to interpret work instructions Ability to follow written and verbal directions Intermediate verbal and written communication skills Customer/client orientation Problem-solving skillsEmployment Type: FULL_TIME