Customer Support Specialist

• Job Title: Technical Information Service Representative
• Pay Rate: $27/HR.
• Duration: 9 Months
• Location: Rocky Hill, CT 06067
• Schedule: Hybrid

Qualifications:

• Bachelor’s Degree in technical field or College Degree in Trades.
• Technical or mechanical aptitude/Hands-on experience preferred.
• Strong oral and written communication skills are essential.
• Strong customer related communications and interpersonal skills necessary.
• Proficient at navigating Microsoft Office and web-based programs.
• Good home internet connection.
• French language an asset

Responsibilities:

• This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesive’s products and solutions through our technical helpline.
• The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat.
• Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
• This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
• Candidate will be expected to be available for on-site technical training as needed.
• Will work remotely but in person (onsite) for trainings.

Comments/Special Instructions

• The role will be hybrid with AT LEAST one day in the Rocky Hill office per week (usually Tuesdays but this can vary per week).
• Some weeks more days in the office may be required, or a specific day may be required.

Job Type: Contract

Salary: $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Application Question(s):

• List a time when you are available for a brief call to discuss this further with our recruiter.
• This position is one day on site, will you be comfortable with that?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Preferred)

Language:

• French (Preferred)

Work Location: Remote