Customer Support Representative

Position Title:Customer Support Representative

Position/Manager reports to: Inside Sales and Customer Support Manager

Position(s)/Employee(s) reporting to position: None

Travel Required (X) Yes Estimated Percentage <10%

Experience: Minimum of 2 years in a customer service role

Position Goal: Assist customers and meet their needs by serving as their inside contact and support with CritiCore Inc.

Brief Overview of Position: This position serves as Customer Support Representative for all divisions of CritiCore Inc. (Uniform, Transportation, and Allergy). The position is the inside contact for all CritiCore Inc. accounts and works with CritiCore dedicated inside reps covering those accounts. The position interacts with CritiCore employees by entering orders, providing ship dates, resolving issues, issuing samples, issuing Return Authorizations, etc. This position is the internal liaison with other areas of the company (Operations and Finance). Success is evaluated by the accuracy and timely entering of orders and overall adherence of company values.

Essential Skills and Knowledge

• Effective written and verbal communication skills
• Familiarity with or ability to learn basic textile/apparel manufacturing and distribution
• Detail-oriented
• Ability to multitask and handle a large workload and the ability to complete tasks accurately and with required urgency
• Must have exceptional organization skills
• Must possess problem solving skills
• Must have excellent communication skills
• Proficient in usage of, or ability to quickly learn, PC applications including MS Office Suite, MS Dynamics AX, Dynamics NAV or similar ERP

Essential Duties and Responsibilities

• Maintain data accuracy within the ERP system and with CritiCore customers.
• Monitor business conditions and suggest improvements and advise of potential threats to CritiCore Inc. Sales and Management where appropriate
• Create Return orders and labels
• Manage open orders to reduce the amount of past due orders
• Customer portal order acknowledgment
• Create customer logins for CritiCore portal
• Create reports as requested.
• Customer cross reference imports
• Other duties as requested by supervisor.

Company Values

Team members are expected to follow and live the values of CritiCore:

• Be Honest: Address issues openly and transparently so we can arrive at the fair and right thing to do.
• Take Initiative: To solve problems, advance our business, grow personally, and give back to the community.
• Show Respect: For the needs of customers, the environment, our business, and each other.
• Be Accountable: For the commitments we make to our customers, vendors, families, and each other.

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person