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Form of work
SalarySkill Struck empowers educators and schools by offering computer science education at every grade level. We make coding engaging and accessible to all student demographics, especially under-represented groups in tech.
Our mission is to inspire creators, grow problem solvers, and strengthen communities.
Customer Support Representatives are at the frontline of ensuring our partner schools are having a positive experience. You will be responsible for handling the questions of teachers across the country, and will have a direct impact in the lives of students. You will also take a proactive approach by spending time on Quality Assurance and testing our platform to therefore reduce bugs and support inquiries.
This role reports to the Customer Support Manager.
This role must be able to cover our East Coast support hours starting at 8am ET.
We are targeting a start date in early March.
Your Qualities
- Clear communication and writing skills with a strong ability to empathize
- Demonstrated history of being well-organized
- Willingness to learn and grow as you help customers and departments in many ways
- Self-starter who is determined to solve problems and make an impact
- Team player who is willing to collaborate
- Ability to work according to a East Time Zone schedule (i.e., 8am - 4pm ET)
- Familiarity with HTML, CSS, Javascript, or Python preferred but not required
Your Daily Adventures
- Answer incoming customer inquiries via chat and email
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- When there are no customer tickets to address, you will work on documenting product updates and testing the curriculum to improve quality assurance
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
At the end of the day, there are hundreds of industries and thousands of companies out there. Some of our team members have said that Skill Struck’s team culture is “refreshing” compared to their past experiences.
At Skill Struck, we don’t just post our mission statement on our website or hang out values on the wall in our office—we live them. Come make a difference with us.
Benefits: Unlimited PTO, Medical Insurance, Dental Insurance, Complimentary Self & Dependent Life Insurance, HSA Match, Generous Paid Holidays, Remote Work Environment, Company Equity, 401K savings account
Accessibility:
This position mostly comprises computer work. The candidate must be able to sit for long periods of time, use a keyboard and mouse, and work at a desk for extended periods of time. Though on rare occurrences it may happen, the candidate may also need to lift up to 25 pounds. Some travel may be required, by car and/or plane, which may result in lifting more weight where applicable. Skill Struck will make reasonable accommodations for employees upon request.
Skill Struck provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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