We are a respected firm known for our commitment to excellence and customer satisfaction. We take pride in delivering exceptional experiences to our valued customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Professional to join our team.
Job Description: Are you passionate about providing top-notch customer service and resolving issues with a smile? Do you excel at communicating clearly and effectively? If so, we want you to join our team as a Customer Support Professional.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions.
- Maintain a deep understanding of our products/services to assist customers effectively.
- Document customer interactions and issues, and escalate complex cases to the appropriate department.
- Provide product information, pricing, and availability to customers as needed.
- Collaborate with other team members to continuously improve Customer Support processes and knowledge base.
- Monitor and follow up on customer inquiries to ensure complete resolution and satisfaction.
- Assist in resolving customer complaints and issues, turning negative experiences into positive ones.
Qualifications:
- Previous Customer Support or service experience preferred.
- Excellent verbal and written communication skills.
- Empathetic and patient demeanor with strong problem-solving abilities.
- Ability to work independently and in a team-oriented environment.
- Strong attention to detail and organizational skills.
- Proficiency in using Customer Support software and systems.
- A passion for delivering exceptional customer experiences.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off and flexible work schedules.
- Ongoing training and career development opportunities.
- Friendly and collaborative work environment.Responsibilities:
- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Document all customer interactions and update customer records accurately
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Ability to work independently and as part of a team
- Previous experience in a Customer Support or call center role is preferred
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively
We offer competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with employer match
- Opportunities for career growth and advancement
If you are a motivated individual with a passion for providing exceptional Customer Support, we would love to hear from you. Apply now to join our team as a Customer Support Representative!
Job Type: Full-time
Pay: Up to $2,500.00 per week
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person