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SalaryCustomer Support Coordinator – Huntington (On-site)
9:00 AM to 5:30 PM, Monday through Friday
Full-time, Non-Exempt
50-100 employees
Welcome to Appliance World, where we invite you to explore the dynamic realm of home appliances. As an esteemed dealer, we stand out as the ultimate destination for premium brands such as Wolf, Sub-Zero, GE, Bosch, and more, offering a comprehensive range of products, from state-of-the-art cooktops to cutting-edge refrigerators.
In the role of Customer Service Coordinator, you'll get the chance to...
Foster a career path built to last, brimming with chances for advancement, dynamic enthusiasm, and a close-knit, familial ambiance.- Deliver top-notch customer care and assistance to individuals seeking information or assistance with their appliance purchases.
- Manage customer inquiries through both telephone and email channels, prioritizing prompt and courteous resolution of their concerns.
At Appliance World, our commitment to an exceptional shopping experience is unwavering, exemplified by our exclusive Deals & Rebates on a wide array of appliances, including refrigerators and microwaves. Our journey commenced in 1991 on Long Island, NY, and we take immense pride in our enduring dedication to serving the local community. Beyond our passion for appliances, we're deeply committed to making a positive impact, actively supporting local charities and schools as part of our community-centric ethos.
But that's not all – our excellence extends beyond appliances to the workplace itself. In recognition of our vibrant work culture, Newsday honored us with the distinction of being one of Long Island's top workplaces in both 2020 and 2021. So, when you seek top-quality appliances combined with an infusion of fun and community spirit, Appliance World is your ultimate destination.
Role Responsibilities
Address customer grievances or concerns with a strong emphasis on professionalism and promptness, ultimately aiming to ensure customer contentment.- Field incoming calls to authorized brand service centers
- Advocate on the client’s behalf with the manufacturer if multiple service issues occur within the reason
- Field customer service email box daily
- Reach out to brand representatives for escalations
- Follow up with service centers to ensure case completion or for a case status update
- Close the case on the company’s CRM system once the issue has been resolved
- Offer & sell clients extended warranties
- Document all customer interactions in the company's CRM system
- Continuously improve the customer service experience by identifying areas for improvement and implementing solutions
- Collaborate with internal departments to resolve customer issues, including sales, returns, and ordering
Qualifications
- High school diploma or equivalent; some college coursework is preferred
- 1-2 years of customer service experience, preferably in the appliance or home goods industry
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making skills
- Ability to multitask and manage time effectively
- Strong attention to detail and ability to accurately document information
- Preferred experience in CRM software
- Ability to work well both independently and as part of a team.
Physical Requirement
- This job requires sitting for extended periods of time while using a computer and phone
Compensation & Benefits
- Starting Hourly/Salary Range $23.50/hr. ($48,880.00) plus commission
- Employee Stock Ownership Plan (ESOP)
- Medical, dental, vision, life, and disability Insurance
- Voluntary benefits
- Employee assistance programs (EAPs)
- Paid time off (PTO), including vacation time, sick leave, and birthday time
- Paid family leave (PFL)
- 401K Program
- Employee Discount
- Overtime must be approved by management if the work week exceeds 40 hours
9:00 AM to 5:30 PM, Monday through Friday
