Address
Form of work
Salary```Responsibilities``` - Handle incoming customer inquiries via phone, email, and chat in a professional manner - Provide accurate, valid, and complete information by using the right methods/tools - Resolve customer complaints, problems, and requests with patience and empathy - Perform data entry tasks to update customer records and account information - Utilize phone etiquette skills to ensure a positive customer experience - Conduct outbound calls to follow up on customer issues or to offer additional services - Analyze customer needs and recommend products or services that may enhance their experience - Uphold company policies and procedures while assisting customers ```Experience``` - Previous experience in a customer service role preferred - Ability to communicate effectively in English; bilingual or multilingual proficiency is a plus - Proficiency in data entry and navigating computer systems - Familiarity with sales techniques including upselling is advantageous
Job Type: Part-time
Pay: $15.98 - $16.92 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
- In-person
Work Location: In person
