Customer Support Associate

Description
LeetCode is seeking a highly motivated and reliable Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service and technical support to our users. You will handle customer inquiries and troubleshoot any issues they may have, ensuring their satisfaction and promoting a positive brand image. This position requires excellent communication skills, attention to detail, and the ability to problem solve in a fast-paced environment.
Responsibilities:
Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
Facilitate support and coordination across internal departments
Identify and troubleshoot technical issues reported by customers
Educate customers on our product features and benefits
Escalate complex issues to the appropriate teams for resolution
Maintain detailed documentation of customer interactions and issue resolution
Collaborate with cross-functional teams, including Product and Engineering, to ensure customer needs are met
Contribute to ongoing process improvement and provide feedback on product functionality and user experience
Stay up-to-date on product updates and new features
Requirements
Bachelor's degrees
Prior experience in a Customer Support or similar role
Excellent written and verbal communication skills
Strong problem-solving and troubleshooting skills
Ability to remain calm and professional in stressful situations
Detail-oriented with a focus on delivering high-quality work
Ability to prioritize and manage multiple tasks simultaneously
Positive attitude and strong work ethic
Proficiency in using helpdesk software (Zendesk) and CRM systems
Technical background or familiarity with software development concepts is a plus
Bilingual proficiency in Mandarin is preferred
Benefits
Competitive salary
Flexible Working Hours
Health Care Plan (Medical & Dental)
Retirement Plan (401k)
Flexible Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home
Lunch Stipend
Wellness Resources