Customer Support Analyst (Onsite)

We're looking for a Customer Support Analyst for an onsite role in Columbia, SC. If you're looking for a new opportunity, apply today!
Key Responsibilities:

• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served
• Will train on new business applications and be prepared to support upcoming system implementations
• Learn existing business applications, how they interact with other applications and provides timely support to end-users
• Resolve customer/association partner inquiries and issues
• Recommend appropriate solutions
• Resolve complex or reoccurring issues

Skills & Qualifications:

• Experience in a Customer Support/call center environment preferably dealing with PC and application software, mainframe, and client server computer systems
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment

Education/Certifications:

• Associate degree in business OR technical discipline, as well as related experience or product knowledge to accomplish primary duties
• Certified Help Desk Professional preferred
• HIPAA certified preferred

Location: Columbia, SC.
This job is primarily an onsite role. You will be required to work at an onsite location. This position may allow up to 40% remote work.
The salary range for this position is $30,000 - $45,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
23-00596, Customer Support Analyst
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO