Customer Support Administrator

Customer Support Administrator (Cedar Knolls, NJ)

Jet-Care International is a laboratory that specializes in engine health monitoring. With three laboratories worldwide, we have been an industry leader with over 40 years’ experience in the field.We are looking for a motivated, dynamic, well-rounded individual who, with training, will perform duties associated with generating new business in the aviation (or marine or industrial) industry. This is a customer-facing position. We are looking for an eager achiever; someone hungry to excel who functions well in a team environment, and who’s capable of handling an abundance of different tasks promptly and efficiently.
These tasks may include but are not limited to the following:

• Handling incoming customer inquiries, qualifying customer needs and questions in the most professional manner
• Heavy use of SAP to create quotes and orders for our services.
• Contacting existing customers to discuss services covered by contractual agreements and additional services Jet-Care provides
• Inputting and maintaining information into CRM software (SAP)
• Interfacing with Laboratory and Accounting departments
• General trade show support, occasional travel may be required

Requirements:

• Excellent attention to detail, organizational and analytical skills
• Exceptional customer service and phone demeanor
• Professional attitude and solid interpersonal and communication skills
• Able to work under pressure, multitask and meet deadlines
• Must have a good standard of written and spoken English and ability to work and communicate effectively at all organization levels, both internally and externally
• Skilled in the use of Word, Excel and Outlook (required)
• Strong work ethic, be dependable and reliable and functions well with team
• Maintain a neat and professional appearance

This is a full time position; hours are 8:00am to 4:30pm during the 90 day probationary/training period and will switch to 9:00am to 5:30pm after 90 days. We provide complete training and a lucrative benefits package upon completion of the probationary period. References required, mandatory pre-employment drug/alcohol testing and background check.

Jet-Care is an Equal Opportunity Employer.

Veterans welcome.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person