Customer Success Specialist

*WE ARE NOT WORKING WITH RECRUITERS. PLEASE DO NOT CONTACT.**

Who We Want:

Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children on a national/ international level.

Who We Are:

Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured pediatric patient. We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients.

Responsibilities :

In this Customer Success Specialist role, you will be responsible for but not limited to:

• Serve as the day-to-day contact for assigned accounts building trust and rapport while identifying areas of opportunity.
• Manage relationships with assigned accounts including managing on-boarding, implementation, ensuring retention and high levels of customer satisfaction.
• Use the proper methods and tools to provide accurate, valid, and complete information to the customer.
• Professionally handle customer concerns, provide appropriate solutions and direction, and follow up to ensure resolution.
• Maintain and develop Customer Success strategies and best practices.
• Effectively communicate with team to understand customer needs, maximize retention and growth.
• Keep records of customer interactions using the CRM.

Education/Skills Required:

• Bachelor’s Degree
• One year of prior customer service experience preferred
• Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce
• Self-motivated with a desire to achieve results
• Professional demeanor and exceptional phone presence
• Aptitude to learn quickly, apply your learning and grow professionally
• Active listener and articulate communicator
• Ability to understand customer needs and respond with empathy and patience.
• Highly organized with excellent time management skills
• Written communication skills

Work Location:

· Davie, FL

We are an Equal Opportunity Employer and a Drug-Free Workplace

Job Type: Full-time

Salary: $48,000.00 - $64,000.00 per year (DOE)

• Please do not apply if you're salary requirements are more than what is budgeted for this position.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer Success: 1 year (Preferred)
• Sales (Bonus)

Work Location: Hybrid remote in Fort Lauderdale, FL 33325

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently reside in Broward County, Florida?

Education:

• Bachelor's (Required)

Experience:

• Customer Success: 1 year (Preferred)

Work Location: Hybrid remote in Fort Lauderdale, FL 33325