Customer Success Specialist

If you like working at a company where individual contribution matters and is recognized, where you can have both autonomy and support to achieve your goals and where creativity and accomplishment are rewarded, then you should consider BioSpace. Our team operates with a fun, entrepreneurial style that combines our passion & high-energy with an aggressive vision of growing the company.

BioSpace, Inc. is the leading online community for industry news and careers for life science professionals. For over 35 years, BioSpace has provided essential insights, opportunities and tools to connect innovative organizations and talented professionals who advance health and quality of life across the globe.

BioSpace has an exciting opportunity for a Customer Success Manager to join our team and help us to deliver an exceptional customer experience. As a Customer Success Manager, youll be responsible for driving engagement and retention for BioSpace and MedReps customers. You will have your own book of business and will also support inbound customer requests through a shared queue. You will work closely with the Customer Success and Sales teams. We are looking for a high-caliber contributor that is proactive, results-oriented and thrives in a fast-paced environment.

Employees located in the Des Moines, Iowa area work a hybrid schedule: In-office Monday Wednesday, and work-from-home option Thursday Friday.

In this position you will:

• Provide full service support to BioSpace and MedReps clients for products including job postings, digital advertising, candidate subscriptions, and other products and services based on client needs
• Respond to customer inquiries and provide proactive customer outreach via email, phone, and online chat
• Drive product adoption and usage, and promote best practices
• Build long-term relationships with BioSpace and MedReps clients
• Creatively and efficiently resolve issues and troubleshoot technical problems, escalating as necessary
• Use data and analytics to provide valuable insights to BioSpace and MedReps clients, as well as internal stakeholders
• Translate the voice of the customer into product improvements that increase client engagement
• Collaborate with Sales, Marketing and other internal teams to maximize client ROI

Position requirements:

• At least 2+ years in client-facing roles
• Bachelors degree preferred
• Proficient in MS Office (Word, Excel, Outlook, Powerpoint)
• Experience utilizing a CRM system (Salesforce experience a plus)
• Tech-savvy, with the ability to quickly learn to utilize new software systems and processes
• Superb written and verbal communication skills
• Keen attention to detail, with the ability to identify and resolve issues proactively
• Ability to multi-task and thrive in a fast-paced environment
• Ability to work independently and collaborate freely with team members

BioSpace offers a competitive compensation and benefits package, including the week off between Dec 25 and Jan 1!

Interested candidates may apply through our website at www.biospace.com. Applications and questions may also be emailed to Human Resources: hiring@biospace.com.

Equal Opportunity Employer Pre-employment background checks required.