Customer Success Specialist

Position Overview:

As a Customer Support Specialist, you will be the frontline ambassador for our company, providing exceptional support to our valued customers. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering a positive overall experience. The ideal candidate possesses excellent communication skills, empathy, and a strong commitment to delivering high-quality service.

Duties and Responsibilities:

• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Responsible for building relationships with our external and internal customers to deliver the FH experience.
• Daily pro-active communication with internal & external customers
• Manage issues/complaints from customers on various products utilizing our CRM and external platforms.
• Complete courtesy calls to external customers to ensure world class customer service and proactively communicate any order issues or sales campaign promotions
• Manage and maintain spreadsheets / reports
• Assist in training new employees and cross-training across all Fleet Hoster customer service functions
• Handle basic product information and calls from downstream customers
• Assist in the troubleshooting and complaint resolution for customers

Education and Work Experience:

• High School/Technical School AND/OR 1-3 years customer service experience
• 4-year college degree preferred
• Solid verbal & written communications skills
• Basic analytical decision making with the ability to think through complex issues
• Basic Computer Skills, including Outlook, Excel & Word
• Basic Software knowledge: Microsoft Office, NetSuite or CRM
• Attention to detail, organizational & prioritization skills
• Ability to multi-task and work in a team environment
• Basic product knowledge
• Basic problem resolution and negotiation skills
• Solid listening skills
• Solid relationship building skills with internal & external customers
• May be required to perform other related duties as assigned.
• May be required to lift, carry, push or pull up to and including 45 pounds

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits:

• Company Bonuses Available
• Company paid Dental, Vision, and partially-paid Medical Insurance
• Company 401k match up to 6% with immediate vesting
• Company paid PTO of 2 weeks
• Optional Aflac insurance
• Job Type: Full-time

Job Type: Full-time

Pay: $800.00 - $1,000.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Ability to Commute:

• McDonough, GA 30253 (Required)

Ability to Relocate:

• McDonough, GA 30253: Relocate before starting work (Required)

Work Location: In person