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SalaryAs a Customer Success Representative on our Customer Success Team in Greenville, SC, you will be responsible for assisting the sales team members with their daily administrative duties.
What will we give you for your hard work:
- 45-50k Salary, depending on experience
- 401(k) with generous company match and immediate vesting
- Excellent Paid Time Off policy
- 80 hours Sick Time per year
- 96 hours off per year for volunteer opportunities
- 11 paid holidays per year
- Award winning work environment
- Development Reimbursement of $1000 per year
- Medical, Dental, Vision, and Voluntary Benefits
Our Values drive everything we do:
- Carry passion.
- Desire excellence.
- Keep dreaming.
- Build community.
- Be Vivacious.
While no day will be completely the same, you will execute daily responsibilities in these various functions:
- Provide administrative support to the sales team members to ensure a seamless and thorough customer experience
- Backup and support Vivacity mainline call queue
- Answer general customer questions such as product tracking information
- Add and create new customer accounts ensuring all records are up to date with correct information. Including requesting new customer account form and tax exemption, when applicable
- Listen to sales calls and generate necessary tasks in the appropriate application
- Return Authorization and Case management
- Complete roll out follow up calls with customers on orders that include production services
- Send welcome and introductory emails to new customers
- Communicate with customers on what it is like to work with Vivacity, and what to expect after a quote is created, or PO is submitted
- Assist sales team with email communication
- Handle Dream onboarding resource communication with new customers
- Perform other duties as assigned
In addition to the above responsibilities, Customer Success Rep II will have the following responsibilities:
- Dream Onboarding; including meeting with customers, and providing Dream “getting started” resources
- High involvement in customer communication, with an increased emphasis and expectation on verbally communicating and meeting with customers. Will work as a second point of direct contact for customers, alongside the account manager
- Follow up on quotes for prospective and current customers
What Excellent Skills and Abilities Will You Possess?
- Verbal and written communication skills
- Technical skills with the ability to troubleshoot and assist and train others
- Organizational skills and attention to detail
- Time management skills with the proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful work environment
- Proficient in Google Workspace or similar software with the ability to learn new software
- Ability to work independently
What Education and Experience Levels Are We Looking For?
- Minimum 1 years relevant experience required/ Minimum 2 years relevant experience for Rep II
- Bachelor’s degree or equivalent combination of education and experience preferred
In alignment with our goal of continuing to create a diverse team, we are strongly encouraging candidates of color to apply.
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